Resumo

MUNOZ ARIAS, Juan  e  CALDERON HERNANDEZ, Gregorio. Management skills and distinctive dynamics in institutions providing health services. Rev. Gerenc. Polit. Salud [online]. 2008, vol.7, n.15, pp.131-154. ISSN 1657-7027.

Health organizations also have the need of to develop competitive advantages that are sustainable in time. The apparison of a new theory called resources and capabilities, added to the appraisal of intangible goods as a source of competitive advantage gave a twist to research in competitiveness and strategy. Using this theory and knowing some characteristics of the reality of health service entities, the research group approached the present study with the objective of establishing the role of management in these institutions in the development of dynamic competencies. The sources for comparison were 60 directives of Health Services Entities, Hospitals, Public and Private Clinics of the city of Manizales. The research, of descriptive character, was developed through a combined character quanti-qualitative.

Palavras-chave : health management; distinctive dynamic competencies; health service institutions; intangibles management; innovation; organizational behavior; health administration; corporate culture; health facilities.

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