Abstract

TERAN-VARELA, Omar Ernesto; PEREZ-GARCES, Ranulfo; BRUNETT-PEREZ, Luis  and  MEJIA-QUINTANAR, Luis Adrián. Public Health Institutions' social responsibility (the case of Rehabilitation and Social Integration Center in the east side of the State of Mexico). Rev. Gerenc. Polit. Salud [online]. 2011, vol.10, n.21, pp.48-59. ISSN 1657-7027.

This is the result of a diagnose in the Rehabilitation and Social Integration Center in Chalco, State of Mexico, depends on the System for Integral Development of Families (DIF by its Spanish initials) that establishes the relationship between quality of service and social responsibility given by public health institutions to the people, to organizations and to society, within the frame of public administration in its different levels (municipal, state and federal). These are obliged to provide quality services through wide coverage rehabilitation programs and depend on public policies established by municipalities and states, regarding fulfillment of goals. The aim of this research is to evaluate the quality in rehabilitation services and their influence on social responsibility of the Rehabilitation and Social Integration Center from the System for Integral Development of Families in the municipality of Chalco, State of Mexico. The hypothesis proposed is that the quality of the service in this Center is influenced by social responsibility shown by the institution's authorities, in dealing with patients and dealing with coworkers, authorities and subordinates. Thus, the perception is skewed regarding flow of information between public servants and users.

Keywords : Quality; Service; Responsibility; Social; Management; Public; Public Health - Social aspects; Public Health Administration; Social Responsibility; social.

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