Resumen

ROLIM-ENSSLIN, Sandra et al. The evaluation of performance as a proposal for the management of teams of the Brazilian program "Family Health Strategy" (FHS). Rev. Gerenc. Polit. Salud [online]. 2014, vol.13, n.26, pp.10-25. ISSN 1657-7027.

The purpose of the current study is to build a model of Performance Evaluation to the teams of the Family health Strategy program from a Brazilian city, using the Multicriteria of Support of Constructivist Decision methodology (MCDA-C) as an instrument of intervention. In order to illustrate the management proposal of the ESF, four teams from the same city in the south of Brazil were evaluated. Among the main results of this research, which has an explanatory nature, it is mentioned that: (i) The model built is composed of seven areas and 17 indicators that determine the aspects used to evaluate the teams of the ESF program; (ii) the indicators built respect the principles of Evaluation for the Management of Health Care; and (iii) the evaluation of the performance of the four teams selected resulted in the scores 76, 93, 103 and 110 points.

Palabras clave : public policies; health services administration; family health; health impact assessment; multicriteria methodology; indicators of health services; health services administration; family practice; impacts of health; indicators of health services; administración de los servicios de salud; salud de la familia; evaluación del impacto en la salud; metodología multicriterio; indicadores de servicios; administración de servicios de salud; medicina familiar y comunitaria; impactos en la salud; indicadores de servicios.

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