Abstract

COMPEAN-DARDON, María Sandra; PEREZ-SALGADO, Diana; STAINES-OROZCO, Mtra. María Guadalupe  and  ORTIZ-HERNANDEZ, Luis. Sociodemographic correlates of satisfaction with public health services among people living with HIV. Rev. Gerenc. Polit. Salud [online]. 2014, vol.13, n.26, pp.127-143. ISSN 1657-7027.

Objectives: To evaluate the satisfaction of people with HIV/AIDS with the care received from public health services. Material and methods: The user satisfaction and socio-demographic characteristics of people with HIV/AIDS who were treated at two public institutions in Mexico City (n = 557) were assessed. To know whether there were any differences, logistic regression models were estimated. Results: Homosexual males were more likely to be dissatisfied with physician-patient relationship and with services operation. People with social security had higher probability of dissatisfaction with service operation and with the attention received from different areas. Dissatisfaction with administrative aspects was more frequent among men, single people and those who had higher education higher. Conclusions: There were aspects of public services that can be improved, which could result in the improvement of the opinion that people with HIV had of them.

Keywords : patient satisfaction; health services; HIV; AIDS; Mexico; population characteristics; patient satisfaction; health services; HIV; adquired immunodeficiency syndrome- Mexico.

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