Resumo

GUTIERREZ, Elena Valentina; CORTES-ZAPATA, Sebastiá  e  JAEN-POSADA, Juan Sebastiá. Design and Implementation of a Logistic Capability Maturity Model for Health Care Services at Home. Rev. Gerenc. Polit. Salud [online]. 2018, vol.17, n.35, pp.192-210. ISSN 1657-7027.  https://doi.org/10.11144/javeriana.rgps17-35.dimm.

Health Care Services at Home (HCSH) implies to make logistic decisions about the design, implementation and control of the services. Many institutions providing HCSH services in Colombia make these decisions empirically and in quite few times they are backed by quantitative methods in a systematic way. ^is situation creates the need to characterize the maturity levels of the logistic capability in the institutions providing HCSH aiming to identify the technological gaps and potential paths for improvement. This work provides the design of a logistic capability maturity model for the HCSH services based on the Capability Maturity Model (CMM). The model is implemented in a health institution set up to provide HCSH services in the Antioquia Province, Colombia. The results show the existing gaps as well as the model usefulness to identify the opportunities for improvement thanks to quantitative methods.

Palavras-chave : health care services at home; health management; Capability Maturity Model.

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