Resumo

BURBANO VALENTE, Johanna  e  CARVAJAL MARIN, Luz Mery. Transport companies: between Transmilenio and uncertainty. Univ. Psychol. [online]. 2005, vol.4, n.3, pp.317-324. ISSN 1657-9267.

The document presents results from a research project developed in public transportation companies related with the changes observed since the introduction of a new form of massive transport (TransMilenio) in 1998, which entered as a market competence for traditional public transport. Apparently, this process implied that companies transformed their administrative practices to achieve market stability. The objective of this study was to look into the events which occurred for these companies when they needed to adjust for the new changes. The theoretical framework discusses two perspectives on change: traditional and cultural approaches, which served for the understanding of the results. Information was taken from in-depth interviews, organized in “sense-matrixes” with the following pre-established categories: concept of change, addressing change, concept of worker, implications of change, internal changes and TransMilenio. Finally, Potter and Wetherel’s discourse analysis was applied. Conclusions show the hierarchical and vertical vision of decisions and the concentration in responsibility, the organization’s future and its change process by company directives.

Palavras-chave : Organizational changes; urban transportation; discourse analysis.

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