Resumen

RODRIGUEZ MONTALBAN, Ramón Luis; MARTINEZ LUGO, Miguel  y  SALANOVA SORIA, Marisa. Organizational Justice, Work Engagement and Organizational Citizenship Behaviors: A Winning Combination. Univ. Psychol. [online]. 2014, vol.13, n.3, pp.961-974. ISSN 1657-9267.  https://doi.org/10.11144/Javeriana.UPSY13-3.joet.

Many studies have been conducted about the relationship of organizational justice and organizational citizenship behaviors. However, there still are questions regarding the psychological processes that explain the relationship. This study tests the mediating role of work engagement as a psychological process that explains the relationship between organizational justice and organizational citizenship behaviors. A sample of 144 employees from multiple occupational industries (service, sales, among others) in Puerto Rico participated in this study. The results from structural equation with Partial Least Squares support our hypothesis: work engagement completely mediates the relationship between organizational justice and organizational citizenship behaviors. When employees are treated in a fair way, work engagement is fostered, which in turn, predicts organizational citizenship behaviors.

Palabras clave : Organizational justice; work engagement; organizational citizenship behaviors.

        · resumen en Español     · texto en Español     · Español ( pdf )