Abstract

ACOSTA-PRADO, Julio César  and  ZARATE TORRES, Rodrigo Arturo. Emotional Intelligence in Latin American Managers: An exploratory study. Univ. Psychol. [online]. 2017, vol.16, n.3, pp.5-15. ISSN 1657-9267.  https://doi.org/10.11144/javeriana.upsy16-3.eila.

By means of an exploratory study with a sample of 614 managers, we established the characterization of emotional intelligence (EI) in Latin American managers from Guatemala, Chile, and Colombia. We analyzed the ability to perceive, appraise, and express emotion, both their own and those of others, as reflected in the concept of EI and its impact on the personal and professional achievements of Latin American managers. The results show that respondents have high capacity to assess and recognize their own emotions, low capacity to assess and understand the emotions of their team members, high capacity for self-control of their emotions in extreme moods, and high capacity to direct their emotions toward achieving competence.

Keywords : Characterization; emotional intelligence; Latin American managers; exploratory study.

        · abstract in Spanish     · text in English     · English ( pdf )