Resumo

GALVIS-LISTA, Ernesto Amaru; SANCHEZ-TORRES, Jenny Marcela  e  GONZALEZ-ZABALA, Mayda Patricia. Towards a reference model for knowledge management processes for software-developing organizations: validation by experts. AD-minister [online]. 2015, n.26, pp.41-72. ISSN 1692-0279.  https://doi.org/10.17230/ad-minister.26.3.

This paper discusses the statistical validation of a knowledge management (KM) assessment model for software-developing SMEs (small and medium-sized enterprises) located in the so called Colombian coffee triangle. A confirmatory correlational research, validated with 110 companies, was carried out taking into account a variety of aspects, namely infrastructure, intensive use of knowledge management and communities of practice (CoP). The model was tested under a confirmatory factor analysis meeting convergence, divergence and joint reliability criteria. A single model for assessing KM was obtained which is based on a holistic approach and a process-driven management. This model assesses 22 variables, 7 categories and 3 dimensions on SMEs pertaining to the information and communications technology industry (ICT). This allows the validation of a theoretical model that suits software companies' needs, which can be applied to similar sectors in other cities around Colombia and the world.

Palavras-chave : process reference model; knowledge management; validation by experts; software development organizations.

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