Resumo

ECHEVERRI, Jaime; ARISTIZABAL, Miguel; MORENO, Francisco  e  BEDOYA, Alejandra. FUZZY SYSTEM DESIGN FOR ASSESSMENT OF CONTRIBUTIONS IN COLLABORATIVE SYSTEMS. Rev. ing. univ. Medellín [online]. 2012, vol.11, n.20, pp.139-152. ISSN 1692-3324.

Now the customers are not passive, they are highly networked and connected with companies. Some companies take advantage of these features to innovate products from customer contributions. Co-creation like collaborative model to the innovation is characterized from being divided into interrelated stages in order to capture client's contributions in an appropriate way. The ability to assess and rank the contributions of the actors involved in this collaborative process is a crucial organizations task. The present paper proposes a fuzzy system that allows valuation for agent's contributions that participate in a collaborative way in products and services co-creation.

Palavras-chave : Collaboration; crisp sets; fuzzy logic; innovation.

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