Resumo

ROJAS, Miguel; LOPEZ, Daniel  e  RINCON, Carolina. CYBERNETIC AND FUZZY LOGIC SYSTEM APPLICATION IN MANAGEMENT CONTROL SYSTEM. Rev. ing. univ. Medellín [online]. 2012, vol.11, n.20, pp.153-164. ISSN 1692-3324.

The proposed model presents a control system for sales executives of Pension Fund Administrators. Using the Cybersin method, performance, achievements and latency indicators were calculated. Based on this indicators variables sales and support were defined, which are valuable variables in the functioning of these type of organizations and are used in measuring the performance of sales executives. A fuzzy inference system was desingned with the help of MATLAB software to simulate the productivity of executives, using possible combinations of input variables to finally compare the result with stablished targets of the organization.

Palavras-chave : Cybernetic; fuzzy logic; Retirement Funds.

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