Resumo

BUNGE, Eduardo L.; MAGLIO, Ana L.; CARREA, Gabriela  e  ENTENBERG, Guido. Satisfaction with and types of mental health services for children and adolescents. Rev.latinoam.cienc.soc.niñez juv [online]. 2016, vol.14, n.1, pp.401-415. ISSN 1692-715X.  https://doi.org/10.11600/1692715x.14127250615.

User satisfaction (US) is currently considered an important factor in the assessment of the quality of mental health services. However, it has not yet been researched extensively in the area of child and adolescent mental health services (CAMHS). The aim of this study was to identify the level of satisfaction perceived by users who received treatment at three private CAMHS in Buenos Aires, each with a different theoretical orientation. Self-report questionnaires that provided data for quantitative and qualitative analysis were used as instruments. It was found that parents who brought their children to the services that provide cognitive or systemic orientation reported similar levels of satisfaction with the services and a higher level of satisfaction than parents whose children received psychodynamic treatment.

Palavras-chave : User satisfaction; mental health; children; adolescents; parents; theoretical orientation.

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