Abstract

PATINO GALVAN, Israel  and  CEJA PIZANO, J. Jesús. Modernization of municipality public services through ICT, from an integral perspective. Dimens.empres. [online]. 2013, vol.11, n.2, pp.70-88. ISSN 1692-8563.

It is proposed to modernize municipality public services, with the help of information technologies and communication, in order to improve efficiency and effectiveness in employing them, using scientific methodologies qualitative, quantitative and technological intervention methodologies that manage proper structuring and foundation of these services. A result of this research is the implementation of an information system integrating organizational, strategic and educational components to improve administrative and operational processes for the attention and follow-up of these services. This information was collected from six municipalities in Mexico through field research techniques such as interviews and observation, applied to administrative and operational staff that provides this service in each one of the municipalities, while complementing them with application of 196 surveys to citizens.

Keywords : Management Control; education; technology; strategies; municipality public services.

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