Resumo

BOHORQUEZ AREVALO, Luz Esperanza; CARO BALLESTAS, Angie Stefani  e  MORALES, Néstor David. IMPACT OF TRAINING EMPLOYEES ON ENTERPRISE PRODUCTIVITY: CASE HYPERMARKET. Dimens.empres. [online]. 2017, vol.15, n.1, pp.210-220. ISSN 1692-8563.  https://doi.org/10.15665/rde.v15i1.868.

The research presents what is the impact of staff training in the productivity of labor hypermarket under study. For its development, was taken as an object of study the area of payment points hypermarket, based on the realization of a committee with workers to define the causes of imbalances; using sales and imbalances reports, corresponding to the years 2014, 2015 and 2016, data and costs of labor and tools that were acquired during this time in the organization were collected. The results of the measurement of partial productivity in the area of payment points showed that the implementation of a continuous training program positively impacts productivity. Additionally, you can see the results of the training of technological tools supported in reducing the imbalances, which are the main problem in the study area.

Palavras-chave : Training; productivity; hypermarket; technological tool.

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