Resumen

DE LA PUENTE PACHECO, MARIO ALBERTO. ANALYSIS OF THE COLOMBIAN MEDICAL TOURISM INDUSTRY FROM A SYSTEMIC COMPETITIVENESS APPROACH. Dimens.empres. [online]. 2018, vol.16, n.2, pp.111-122. ISSN 1692-8563.  https://doi.org/10.15665/dem.v16i2.1503.

This research article analyzes the role of the central government of Colombia in the strategy for the improvement of the medical tourism industry through a critical approach of the traditional model of competitiveness. Based on a mixed method, the feasibility of the associative systemic competitiveness model and its effectiveness on the quality of medical services offered to foreign patients is determined. The proposal for the implementation of systemic competitiveness model improves the perception of quality of medical services by foreign patients. To implement the proposed model, it is recommended the expansion of free taxation zones, the proliferation of medical service clusters and the strengthening of strategic alliances with international operators.

Palabras clave : Systemic competitiveness; Medical tourism; Government role; Traditional competitiveness model; Heath tourism.

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