Abstract

SAAVEDRA GARCIA, María Luisa; VARGAS VEGA, Teresa de Jesús  and  CORTES CASTILLO, Maria del Rosario. The use of IT in SMEs in Mexico City. Dimens.empres. [online]. 2022, vol.20, n.2, pp.67-93.  Epub Aug 18, 2026. ISSN 1692-8563.  https://doi.org/10.15665/dem.v20i2.2902.

The objective of this research was to determine the level of use of IT in SMEs in Mexico City and establish its relationship with performance, the characteristics of the entrepreneur and the characteristics of the company. Data from 300 entrepreneurs were collected with a direct structured questionnaire, performing a descriptive and correlational analysis. It was found that SMEs in Mexico City use basic IT, business performance is related to the use of the website and computer equipment. Also, it was established that there is a relationship between IT and the level of studies, where the higher the level of studies, the higher the level of use of IT; Likewise, a relationship was established with size, finding the largest ones constituted as commercial companies, are of a non-family type and make use of IT in their business management.

Keywords : IT; SMEs; Technology.

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