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Revista EIA
Print version ISSN 1794-1237On-line version ISSN 2463-0950
Abstract
DELGADO-MORENO, Frank N. and RUEDA FORERO, Pascual. Quality Measuring Through Sigma Levels for Monitoring Improvement of Organizational Processes Controlled by ISO 9001. Rev.EIA.Esc.Ing.Antioq [online]. 2019, vol.16, n.31, pp.225-239. ISSN 1794-1237. https://doi.org/10.24050/reia.v16i31.1113.
Introduction:
Colombia has noticed the growth and expansion of certified companies under ISO 9000 standards. Consequently, numerous studies have been conducted to determine the impact of the implementation in companies. However, few studies have been conducted to measure the quality after ISO 9000 deployment.
Objective:
This research is aimed at exploring the measure of the quality of companies in Colombia after implementation of Quality Management System ISO 9000.
Materials and Methods:
The case study is represented for a certified company under ISO 9001 standard, which it had won the Colombian Prize for Quality Management and Ibero-American Quality Award. The case study was developed through a quantitative approach, an exploratory scope and non-experimental-transverse research design with a non-probabilistic-intentional sample type.
Results:
The case study presented quality of global incompetence.
Conclusion:
ISO 9001 certification did not guarantee the quality of the processes. Techniques that improve the quality of the organization's processes and strengthen the implementation of ISO 9001 standards should be implemented.
Keywords : ISO 9001; Quality; Quality assurance; Sigma level; Competitive advantage; Continuous improvement.
