Introduction.

Companies of distribution channels are mainly responsible broker transactions between suppliers and resellers. Additionally, they serve as agents between resellers and end-users commissioning resale. This article was developed in a national distributor of automation, with 20 years in this market that presents problems in stock as ruptures and excesses, actions seeking to minimize these core problems.

Objective.

The objective of the research was to analyze and contextualize these variables and thus identify suggestions for actions to improve how to avoid problems in inventory management.

Materials and methods.

The methodology was qualitative analysis, and as a research method, the single case study was analyzed. A structured questionnaire and evaluated information from the database of the company was applied. A flowchart of the purchasing and storage area was designed to map the functioning of the sector.

Results.

The results showed the company believes it has adequate inventory control, but identified the need for improvements due to frequent disruptions in stock, as well as the excess items with low sales turnover.

Conclusions.

Tools and inventory management indicators were determined to control the distribution logistics problems.

        · abstract in Portuguese | Spanish     · text in Portuguese     · Portuguese ( pdf )