Resumo

PUPIALES RUEDA, Bernarda Elisa. Decreasing Students’ Dropout: An Ethnographic Study on Tutoring at the Technical University of Lisbon in Portugal. Divers.: Perspect. Psicol. [online]. 2020, vol.16, n.2, pp.259-270.  Epub 01-Jul-2020. ISSN 1794-9998.  https://doi.org/10.15332/22563067.6293.

The article presents the partial results of a macro-research developed on pedagogical innovation in higher education, which was carried out with the participation of 7 institutions of higher education in Spain, Portugal, and Colombia. In the current study, we present the results of the research carried out on student Tutoring developed at the Technical University of Lisbon, Portugal. There, Tutoring was identified as a pedagogical innovation, which is aimed at improving the training process and reducing student dropout. Research was framed in an ethnographic research based on in-depth interviews, nonparticipant observation, and analysis of written documents on the subject. The study concludes that Tutoring manages to identify possible risks that the student faces in the new stage of training at the academic and personal level and offers strategies to respond adequately to the obstacles that arise during formation, achieving the permanence of the student in the university. Regarding the activities planned to improve the teacher’s or tutor’s performance, there are refresher courses on various topics, aimed at improving the level of pedagogical knowledge.

Palavras-chave : learning; process; desertion; innovation; quality.

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