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ALARCON-GRISALES, Diana Rocío; PENA-OROZCO, Diego León  and  RIVERA-ROZO, Francisco Javier. Dynamic analysis of the response capacity a supply chain technology products. Samsung case. Entramado [online]. 2016, vol.12, n.2, pp.254-275. ISSN 1900-3803.

In this paper are presented the results of the simulation of a supply chain of technology products, aimed at production flexibility from the perspective of responsiveness in the context make to order Supply Chain is characterized by identifying the elements that constitute the system for the development of the case study and dynamic model, which is programmed, calibrated and analyzed in Vensim DSS. The results show that an increase in demand, implies expansion of the capacity of the plant at a rate determined by a policy of improving, conditioning the response of the chain. In the early stages, the capacity is below demand; but the decline phase, most of the facilities are idle. Additional, elements such as processing time, delivery time and insertion order are determining factors in the response chain. Furthermore, the accuracy of forecasts anticipate unexpected increases in demand that helps to improve the response chain. In conclusion, the behavior of technology products creates great difficulties in managing chains such as its obsolescence and rapid growth requires that the links in the chain generate a synchronized and immediate response in order to obtain a high level of service. However this involves significant investment.

Keywords : Products with short life cycle; technology products; supply chain; flexibility; responsiveness; Dynamic Simulation; DSS Vensim.

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