Resumen

BRAVO-DIAZ, Ángela María; GONZALEZ-MURILLO, Gustavo Adolfo  y  DUQUE-CEBALLOS, Jose Luis. Design of improvement strategies based on the diagnosis of organizational climate in a fuel and food distributor company. Entramado [online]. 2018, vol.14, n.1, pp.12-31. ISSN 1900-3803.  https://doi.org/10.18041/entramado.2018v14n1.27127.

This article presents the diagnosis of the organizational climate of eight headquarters of a fuel and food distributor company based on the perception of its collaborators, through an instrument to measure climate in Colombian organizations (IMCOC), developed by Professor Carlos Eduardo Méndez. The results indicate a favorable climate, with the most outstanding dimensions being interpersonal relations and control, while the cooperation and decision making dimensions obtained a neutral and unfavorable qualification, respectively. Independently of the measurement instrument, there are shown the results of a survey with open questions that allows identifying the aspects that most value the collaborators within the company, causes of demotivation, among others. Finally, different action plans are proposed describing improvement strategies that encompass the results.

JEL Classification: J28

Palabras clave : Organizational climate; motivation; perception; service stations; EDS; IMCOC.

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