Resumen

MORELOS-GOMEZ, José  y  POSSO-MARTINEZ, Rafaela Antonia. Evaluation and relevance of the information and communication technologies in small and medium-sized enterprises in the export sector in Cartagena- Colombia. Entramado [online]. 2018, vol.14, n.2, pp.12-20. ISSN 1900-3803.  https://doi.org/10.18041/1900-3803/entramado.2.4727.

The present research article evaluates the usefulness of the implementation of information and communication technologies (ICT) for small and medium-sized enterprises of the export sector of Cartagena-Colombia. We used the statistical technique of analysis of Main Factors (AFP), which made it possible to identify the correlation of 8 variables in the data set of 82 formally registered companies in the Cartagena Chamber of Commerce for the period 2015. As a result, it was found that the factors e-mailpyme (95%), webpyme (73%), accebanca (69%) and platdian (63%), represent the technological tools of information and communications with greater availability, usefulness and functionality promoting the improvement of internal processes of quality and competitiveness in the cluster exporter ; however it should support the implementation of new technology platforms related to sistinfproduct (27%) and vtaselectron (49%), in order to facilitate the management of the productive processes and management.

JEL CLASSIFICATION: C6, D24.

Palabras clave : Technologies of Information; Smes; organizational performance; the export sector.

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