Resumo

SERRI SILVA, Marco Antônio et al. Management Results Using Quality Tools in Implementing a Management Quality Program in Brazilian Army Headquarters. rev.relac.int.estrateg.segur. [online]. 2021, vol.16, n.2, pp.157-176.  Epub 31-Dez-2021. ISSN 1909-3063.  https://doi.org/10.18359/ries.4891.

Although the discussion about quality tools is deemed exhausted by some theoretical lines, the need to understand contextual parameters is still highly relevant to contribute to existing academic models and improve market practices. As part of organization and atypical context research, this article presents a descriptive study of the implementation of a quality program in a Brazilian military organization and the short-term outputs and results achieved by the initiative. The study conducted in the 3rd Antiaircraft Artillery Group of Caxias do Sul, Brazil, was based on quantitative and qualitative instruments using cross-sectional data collection. The results reveal that aspects of the specific environment have provoked atypical reactions to change and quality model implementation processes compared to traditional industrial cases. Besides, although widely known in the market, traditional tools such as the SWOT matrix and the cause-and-effect diagram built new paradigms in this environment, producing significant results in the short term.

Palavras-chave : Quality management; quality system; Brazilian army.

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