Resumo

RAMIREZ, J. F.; LOPEZ, V. G.; RAMIREZ, A. R.  e  MOREJON, M.. Information and Communication Technologies in Health: Principal Components Analysis in the evaluation of competitive performance. Entre Ciencia e Ingenieria [online]. 2021, vol.15, n.30, pp.22-29.  Epub 09-Jun-2022. ISSN 1909-8367.  https://doi.org/10.31908/19098367.2618.

Information and Communication Technologies were the key to the emergence of the Third Industrial Revolution in the 1950s. Since its inception and to date, they have been consolidated as a differentiating factor in strategic management and in obtaining competitive advantages in industry and commerce. In the health sector, research on technologies and competitiveness does not show the same growth, with theoretical and practical gaps in their analysis and measurement. The objective was to analyze the impact that Information and Communication Technologies have on the competitive performance of health institutions in Ensenada, Baja California, through the Principal Component Analysis. The research is quantitative, with correlational scope and experimental design. The sample used is representative of the population under analysis and the application of questionnaires made it possible to obtain the data. Two questionnaires were applied to health professionals (n = 203) and to patients (n = 271), the reliability and construct validity of the measurement instruments were determined, and the data obtained were analyzed to reach conclusions. The results obtained showed that Information and Communication Technologies constitute a competitive performance factor in health. In addition, they have a favorable impact on the improvement of the medical care process, the quality and the times of patient care.

Palavras-chave : competitiveness; health; information and communication technologies; strategic management.

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