Introduction.

The SARS-CoV-2 pandemic modified the provision of health services to prioritize the management of emerging cases. The Colombian Association of Surgery was one of the first to lead these initiatives. This study describes the behavior of the health services of a center specialized in head and neck pathology in Medellín, Colombia.

Methods.

This is a retrospective analysis of a prospective cohort, in which the administrative database was used. The variables analyzed were the number and type of consultations and procedures, carried out in the period from January to July 2019 and their comparison with the same period in 2020. A descriptive analysis was carried out using percentages, average and standard deviation.

Results.

On the database, 3,521 consultations and 866 surgical procedures were analyzed. A drop in the number of consultations was observed, reaching its lowest point in the month of April, with a 33.9% decrease. The percentage of telemedicine consultations increased since March 2020, reaching 98% in the month of April. A drop in the number of procedures was observed, with a compensatory increase in June of 62.5%. To date, no patient or member of the health care team has developed a COVID-19 infection.

Discussion.

The COVID-19 pandemic had a significant effect on the number of consultations and head and neck surgical procedures. The telemedicine strategy helped to compensate the decrease in access to specialized care.

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