Resumo

FLORES MAMANI, Emilio  e  ARCE ORTIZ, Natalia Verónica. Typology of Students According to the Level of Satisfaction in their Professional Training of the Private Universities of Puno, Peru. Aleth. rev. desarro. hum. educ. soc. contemp. [online]. 2019, vol.11, n.1, pp.15-36. ISSN 2145-0366.

The research article deals with the typology of students according to the satisfaction in their professional training of the University Andina Néstor Cáceres Velásquez and University of San Carlos. The methodology used was transversal and descriptive, for the data collection the Likert scale was used, and it was applied to a representative sample of 150 students from the fifth semester to tenth. The results obtained show a partial satisfaction that leads an indifferent attitude towards the students in front of their institution where they are formed; likewise, there are students with characteristics of apostolic, mercenary and hostage clients in small numbers. Concluding that the satisfaction in their professional training of students is partial and therefore they become indifferent clients from Chiesa’s point of view, who do not show fidelity with their center of studies.

Palavras-chave : student satisfaction; university student typology; quality of service.

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