Resumo

MELENDEZ MENDEZ, Concepción et al. SURGICAL PATIENT'S PERCEPTION ABOUT SAFETY IN THE HOSPITAL CONTEXT. Rev Cuid [online]. 2015, vol.6, n.2, pp.1054-1061. ISSN 2216-0973.  https://doi.org/10.15649/cuidarte.v6i2.165.

Introduction: Building bridges between patients and health professionals after the presentation of an event is critical. The National Forum for Quality recently released its report (2010), "Safe Practices for Better Health Care", recommending that the patient should get timely, transparent and clear information regarding what concerns the adverse event. Objectives: To determine the patient perception of safety within health care, to identify the number of patients reporting to have suffered an error and the answers to questions about how the surgery service resolved the failure during hospitalization in a social security hospital. Materials and Methods: A descriptive design, population of 127 patients hospitalized in the surgery department, who met the inclusion criteria. Results and Discussion: The mean perception was 40.77 (SD = 8.37). The errors reported by patients were: infection 7.1%, 4.75% allergic reaction, 10.2% being operated on for the second time and, 100% of the patients reported not having fallen. The 1.6% (2) fully agreed when asked whether the error was resolved successfully, the 3.1% mentioned that the error was resolved quickly, 1.6% (2) mentioned to agree completely regarding information received about the error. Only 2.4% (3) of the patients disagreed about the information whether they would take measures to prevent the error to occur again. Conclusions: Most patients perceived themselves as safe during their hospitalization, a lower percentage reported having had incidents and when asked whether they felt safe during their hospital stay, the most said they felt pretty safe.

Palavras-chave : Patients; Perception; Safety.

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