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Ingeniería y Universidad
versão impressa ISSN 0123-2126

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ALVARADO-VALENCIA, Jorge Andrés  e  SILVA, Daniel. Modeling and simulation of customer dissatisfaction, worker unpunctuality and tolerance to delay in make-to-order supply chains measured through customer lifetime value performance. Ing. Univ. [online]. 2018, vol.22, n.2, pp.14-25. ISSN 0123-2126.