<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0012-7353</journal-id>
<journal-title><![CDATA[DYNA]]></journal-title>
<abbrev-journal-title><![CDATA[Dyna rev.fac.nac.minas]]></abbrev-journal-title>
<issn>0012-7353</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional de Colombia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0012-73532022000300106</article-id>
<article-id pub-id-type="doi">10.15446/dyna.v89n222.101794</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Mejora continua de un posgrado en México aplicando el QFD]]></article-title>
<article-title xml:lang="en"><![CDATA[Continuous improvement of a postgraduate course in Mexico applying the QFD]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Montesinos-González]]></surname>
<given-names><![CDATA[Salvador]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Tecnológica de la Mixteca Instituto de Ingeniería Industrial y Automotriz ]]></institution>
<addr-line><![CDATA[Oaxaca ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2022</year>
</pub-date>
<volume>89</volume>
<numero>spe222</numero>
<fpage>106</fpage>
<lpage>114</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0012-73532022000300106&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0012-73532022000300106&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0012-73532022000300106&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El objetivo de la presente investigación se centra en desarrollar el Despliegue de la Función de Calidad (QFD, por sus siglas en inglés) como metodología de mejora continua a un programa de posgrado que se imparte en una Institución de Educación Superior (IES) en México, desde un enfoque de gestión de calidad educativa, que tiene fundamento en la satisfacción de las necesidades y requerimientos de todos los actores involucrados del programa, con el fin de mejorar la calidad del servicio que se ofrece desde el punto de vista educativo. Se identificaron áreas de oportunidad, para la toma de decisiones adecuada y oportuna por parte de las autoridades correspondientes, generándose como resultado un modelo de mejora holístico e integral propuesto al caso de estudio que se podrá utilizar en otros modelos educativos similares.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The objective of this research is focused on developing the Quality Function Deployment (QFD) as a continuous improvement methodology for a postgraduate program taught at a Higher Education Institution (HEI) in Mexico, from an educational quality management approach, which is based on meeting the needs and requirements of all the actors involved in the program, in order to improve the quality of the service offered from the educational point of view. Areas of opportunity were identified for appropriate and timely decision-making by the corresponding authorities, generating as a result a holistic and comprehensive improvement model proposed for the case study that can be used in other similar educational models.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[QFD]]></kwd>
<kwd lng="es"><![CDATA[mejora continua]]></kwd>
<kwd lng="es"><![CDATA[posgrado]]></kwd>
<kwd lng="es"><![CDATA[plan de estudios]]></kwd>
<kwd lng="en"><![CDATA[QFD]]></kwd>
<kwd lng="en"><![CDATA[continuous improvement]]></kwd>
<kwd lng="en"><![CDATA[graduate]]></kwd>
<kwd lng="en"><![CDATA[improvement curriculum]]></kwd>
</kwd-group>
</article-meta>
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