<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-4645</journal-id>
<journal-title><![CDATA[Cuadernos de Administración (Universidad del Valle)]]></journal-title>
<abbrev-journal-title><![CDATA[cuad.adm.]]></abbrev-journal-title>
<issn>0120-4645</issn>
<publisher>
<publisher-name><![CDATA[Universidad del Valle]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-46452018000300082</article-id>
<article-id pub-id-type="doi">10.25100/10.25100/cdea.2018v34n62.6283</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Processes and organizational innovation for small businesses]]></article-title>
<article-title xml:lang="es"><![CDATA[Procesos e innovación organizacional para pequeñas empresas]]></article-title>
<article-title xml:lang="fr"><![CDATA[Processus et innovation organisationnelle pour les petites entreprises]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Carvalho Proença]]></surname>
<given-names><![CDATA[Joaquin Jose]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Jiménez Sáez]]></surname>
<given-names><![CDATA[Fernando]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universitat Politècnica de València  ]]></institution>
<addr-line><![CDATA[Valencia ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universitat Politècnica València  ]]></institution>
<addr-line><![CDATA[Valencia ]]></addr-line>
<country>Spain</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<volume>34</volume>
<numero>62</numero>
<fpage>82</fpage>
<lpage>93</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-46452018000300082&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-46452018000300082&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-46452018000300082&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Dynamic capabilities to innovate can be acquired regardless of the size of a company, but this requires that users participating in innovation processes be identified (value proposition segments) and the way organizations interact with these users be understood (processes). Small businesses can innovate with fewer financial and human resources using Customer Discovery, environment scanning, immersion, customer journey mapping, Customer Validation with validation of ideas and solutions in dynamic group sessions, Gamification, Design Thinking and prototyping workshops. The methodology used herein is that of literature review in the areas of process, products and dynamic capabilities innovation of companies. The objective of this research is to explore innovative processes that take into account and involve greater user collaboration that small businesses can exploit, which are targeted at the end user. Innovation does not have to be uncertain or expensive and can be developed through organizational innovation and innovation of collaborative processes with users.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Las capacidades dinámicas para innovar se pueden adquirir independientemente del tamaño de la empresa, pero eso requiere que los usuarios que participan en los procesos de innovación sean identificados (segmentos de la propuesta de valor) y la forma como las organizaciones interactúan con estos usuarios sea comprendida (procesos). Las pequeñas empresas pueden innovar con menos recursos financieros y humanos utilizando el Customer Discovery, escaneo del entorno, inmersión, mapa de viaje de consumidor, el Customer Validation con validación de ideas y soluciones en sesiones dinámicas de grupo, Gamification, Design Thinking y talleres para realización de prototipos. La metodología utilizada es la revisión de la literatura en los ámbitos de innovación de procesos, productos y capacidades dinámicas de las empresas. El objetivo de la investigación es la exploración de procesos innovadores que tienen en cuenta e implican mayor colaboración de los usuarios que las pequeñas empresas pueden explotar y que están dirigidos al usuario final. Innovación no tiene porque ser incierta ni cara y se puede desarrollar a través de innovación organizativa e innovación de procesos colaborativos con los usuarios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="fr"><p><![CDATA[Résumé Les capacités dynamiques d&#8217;innovation peuvent être acquises quelle que soit la taille de l&#8217;entreprise, mais cela exige que les utilisateurs participant aux processus d&#8217;innovation soient identifiés (segments de la proposition de valeur) et que la façon dont les organisations interagissent avec ces utilisateurs soit comprise (processus). Les petites entreprises peuvent innover avec moins de ressources financières et humaines en utilisant la Découverte Client (Customer Discovery), l&#8217;analyse de l&#8217;environnement, l&#8217;immersion, la cartographie des déplacements des consommateurs, la phase de Validation Client (Customer Validation) avec validation des idées et des solutions dans des sessions de groupe dynamiques, la Gamification, la Pensé Design (Design Thinking) et des ateliers de prototypage. La méthodologie utilisée est l&#8217;analyse de la documentation dans les domaines de l&#8217;innovation des procédés, des produits et des capacités dynamiques des entreprises. L&#8217;objectif de cette recherche est d&#8217;explorer des processus innovateurs qui tiennent compte et impliquent une plus grande collaboration des utilisateurs que les petites entreprises peuvent exploiter et qui visent l&#8217;utilisateur final. L&#8217;innovation ne doit pas nécessairement être incertaine ou cher et peut être développée par l&#8217;innovation organisationnelle et l&#8217;innovation des processus de collaboration avec les utilisateurs.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Innovation processes]]></kwd>
<kwd lng="en"><![CDATA[Product innovation]]></kwd>
<kwd lng="en"><![CDATA[Service innovation]]></kwd>
<kwd lng="en"><![CDATA[Dynamic capabilities of SMEs]]></kwd>
<kwd lng="es"><![CDATA[Procesos de innovación]]></kwd>
<kwd lng="es"><![CDATA[Innovación de productos]]></kwd>
<kwd lng="es"><![CDATA[Innovación de servicios]]></kwd>
<kwd lng="es"><![CDATA[Capacidades dinámicas de las Pymes]]></kwd>
<kwd lng="fr"><![CDATA[Processus d&#8217;innovation]]></kwd>
<kwd lng="fr"><![CDATA[Innovation produits]]></kwd>
<kwd lng="fr"><![CDATA[Innovation services]]></kwd>
<kwd lng="fr"><![CDATA[Capacités dynamiques des PME]]></kwd>
</kwd-group>
</article-meta>
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