<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-4645</journal-id>
<journal-title><![CDATA[Cuadernos de Administración (Universidad del Valle)]]></journal-title>
<abbrev-journal-title><![CDATA[cuad.adm.]]></abbrev-journal-title>
<issn>0120-4645</issn>
<publisher>
<publisher-name><![CDATA[Universidad del Valle]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-46452021000100005</article-id>
<article-id pub-id-type="doi">10.25100/cdea.v37i69.10718</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Tourism Jobs and Quality of Work-Life. A Perception from the Hotel Industry Workers]]></article-title>
<article-title xml:lang="es"><![CDATA[Trabajo turístico y calidad de vida laboral. Una percepción de los trabajadores de la hotelería]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Domínguez Albiter]]></surname>
<given-names><![CDATA[Karla Isabel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vargas Martínez]]></surname>
<given-names><![CDATA[Elva Esther]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Zizumbo Villarreal]]></surname>
<given-names><![CDATA[Lilia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Velázquez Castro]]></surname>
<given-names><![CDATA[Judith Alejandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma del Estado de México Faculty of Tourism and Gastronomy ]]></institution>
<addr-line><![CDATA[Toluca ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Autónoma del Estado de México Faculty of Tourism and Gastronomy Research and Tourism Studies Center]]></institution>
<addr-line><![CDATA[Toluca ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Autónoma del Estado de México Faculty of Tourism and Gastronomy Research and Tourism Studies Center]]></institution>
<addr-line><![CDATA[Toluca ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Autónoma del Estado de Hidalgo Administrative Economic Sciences Institute ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2021</year>
</pub-date>
<volume>37</volume>
<numero>69</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-46452021000100005&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-46452021000100005&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-46452021000100005&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Tourism in general and the hotel industry, in particular, are both shown as great employment generators in Mexico and the world. However, different studies have spotlighted that the labor conditions that prevail in the tourism industry do not achieve the required life quality for the workers. Therefore, this study aims to analyze the influence of Tourism Jobs (TJ) on the Quality of Work-Life (QWL) of the hotel industry staff in the city of Querétaro in Mexico. Querétaro is an industrial and tourist destination that has become an icon of employment and with the highest life quality for its residents. We used a quantitative methodology for this research, applying a self-administered questionnaire to workers at all levels: managerial, administrative, and operational. The results revealed that the staff&#8217;s perception about the quality of work-life in tourism jobs is positive but at a lower level. Managers and workers with better training are those who best appreciate both variables. Thus, we observed a strong and positive relationship in all dimensions and the influence of tourism jobs on the quality of work-life, where job stability is one of the determining factors. The study had limitations regarding the sample size; however, it is relevant for the tourism field, helping to improve the working sector conditions.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El turismo en general y la hotelería en particular se muestran como grandes generadores de empleo en México y el mundo; no obstante, diferentes estudios han puesto en evidencia las condiciones laborales que prevalecen en el trabajo turístico, por no lograr la calidad de vida que se requiere al interior de las empresas. El objetivo de esta investigación tuvo como propósito analizar la influencia del trabajo turístico sobre la calidad de vida laboral del personal de la hotelería de la ciudad de Querétaro, México; un destino industrial y turístico que se ha convertido en ícono del empleo y con la más alta calidad de vida de sus habitantes. La investigación utilizó una metodología cuantitativa, aplicando un cuestionario autoadministrado a trabajadores de niveles directivo, administrativo y operativo. Los resultados muestran que la percepción del personal sobre el trabajo turístico y la calidad de vida laboral es positiva, pero en un nivel bajo; los directivos y los trabajadores con mayor preparación son quienes mejor aprecian ambas variables. Se observa una fuerte y positiva relación en todas las dimensiones y se comprueba una influencia del trabajo turístico sobre la calidad de vida laboral, donde la estabilidad laboral es uno de los factores determinantes. El estudio resulta relevante para el campo turístico contribuyendo a mejorar las condiciones laborales del sector.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Quality of work-life]]></kwd>
<kwd lng="en"><![CDATA[Tourism jobs]]></kwd>
<kwd lng="en"><![CDATA[Hotel industry]]></kwd>
<kwd lng="en"><![CDATA[Job satisfaction]]></kwd>
<kwd lng="es"><![CDATA[Calidad de vida laboral]]></kwd>
<kwd lng="es"><![CDATA[Trabajo turístico]]></kwd>
<kwd lng="es"><![CDATA[Hotelería]]></kwd>
<kwd lng="es"><![CDATA[Satisfacción laboral]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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