<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-4645</journal-id>
<journal-title><![CDATA[Cuadernos de Administración (Universidad del Valle)]]></journal-title>
<abbrev-journal-title><![CDATA[cuad.adm.]]></abbrev-journal-title>
<issn>0120-4645</issn>
<publisher>
<publisher-name><![CDATA[Universidad del Valle]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-46452022000300004</article-id>
<article-id pub-id-type="doi">10.25100/cdea.v38i74.11132</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Emotional Labor in the Service Sector: The Role of Organizational Commitment]]></article-title>
<article-title xml:lang="es"><![CDATA[Trabajo Emocional en El Sector de Servicios: El Papel de Compromiso Organizacional]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Tezcan Uysal]]></surname>
<given-names><![CDATA[Hasan]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Y&#305;lmaz K&#305;l&#305;çkaya]]></surname>
<given-names><![CDATA[Fatma]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Bilecik &#350;eyh Edebali University Faculty of Health Sciences Department of Health Management]]></institution>
<addr-line><![CDATA[Bilecik ]]></addr-line>
<country>Turkey</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Erzincan Binali Y&#305;ld&#305;r&#305;m University Üzümlü Vocational School Department of Foreign Trade]]></institution>
<addr-line><![CDATA[Erzincan ]]></addr-line>
<country>Turkey</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<volume>38</volume>
<numero>74</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-46452022000300004&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-46452022000300004&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-46452022000300004&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This research examines the Organizational Commitment (OC) levels and emotional labor (levels) (EL) of employees in the service sector and to determine whether there is a significant relationship between these variables, to identify which dimensions of OC affect which dimensions of EL if there is a significant relationship, and to determine whether EL varies statistically according to demographic factors. For this purpose; a survey has been carried out in Zonguldak province in Türkiye and the data were obtained by a face-to-face survey method of 433 workers actively working in the service sector. These data have been tested with reliability, correlation, simple linear regression, multiple variance analysis, independent sample T-test and one-way variance analysis. Because of the reliability analysis carried out, it has been determined that the scales used in the research have high internal consistency. The correlation analysis indicates a moderate and positive relationship between the normative and emotional commitment dimensions of EL and OC. Because of simple linear regression analyses; it has been determined that the 1-unit increase in emotional commitment caused an increase of 0.693 units on EL and a 1-unit increase in normative commitment caused an increase of 0.959 units on EL.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El objetivo de esta investigación es, analizando el nivel de compromiso organizacional y comportamientos de trabajo emocional de los empleados en el sector de servicios determinar si hay una relación significativa entre esas variables, si hay una relación significativa, confirmar cuales dimensiones de compromiso organizacional tienen impactos sobre las cuales dimensiones de trabajo emocional y determinar si el comportamiento de trabajo emocional varia estadísticamente según los factores demográficos. Con este objetivo un estudio se ha realizado en la provincia Zonguldak en Turquía y se han juntado datos de 433 trabajadores activos en el sector de servicios a través de encuesta a cara a cara. Los datos juntados se han sometido a las pruebas de confiabilidad, correlación, regresión lineal simple, múltiple análisis de varianza, prueba t no pareada y unidireccional análisis de varianza. Como resultado de la prueba de confiabilidad realizada se ha determinado de las escalas que han utilizado en la investigación tenían alta consistencia interna. Como resultado de la prueba de análisis de correlación se han detectado una relación significativa hacia positiva y en el nivel medio entre trabajo emocional y las dimensiones de compromiso normativo y emocional de compromiso organizacional. En los resultados del análisis de regresión lineal simple se han determinado que un aumento de 1 unidad en compromiso emocional causa 0,693 unidad de aumento en el comportamiento de trabajo emocional y un aumento de 1 unidad en compromiso normativo causa 0,959 unidad de aumento en el comportamiento de trabajo emocional.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Emotional labor]]></kwd>
<kwd lng="en"><![CDATA[Service sector]]></kwd>
<kwd lng="en"><![CDATA[Organizational commitment]]></kwd>
<kwd lng="en"><![CDATA[Role behaviours.]]></kwd>
<kwd lng="es"><![CDATA[Trabajo emocional]]></kwd>
<kwd lng="es"><![CDATA[Sector de servicios]]></kwd>
<kwd lng="es"><![CDATA[Compromiso organizacional]]></kwd>
<kwd lng="es"><![CDATA[Comportamientos que constituyen papeles]]></kwd>
</kwd-group>
</article-meta>
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