<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-5307</journal-id>
<journal-title><![CDATA[Investigación y Educación en Enfermería]]></journal-title>
<abbrev-journal-title><![CDATA[Invest. educ. enferm]]></abbrev-journal-title>
<issn>0120-5307</issn>
<publisher>
<publisher-name><![CDATA[Imprenta Universidad de Antioquia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-53072016000300444</article-id>
<article-id pub-id-type="doi">10.17533/udea.iee.v34n3a03</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Impersonal Care or Humanized Care: a Decision Made by Nurses? Hourglass Model]]></article-title>
<article-title xml:lang="pt"><![CDATA[Atenção impessoal ou cuidado humanizado: uma decisão das Enfermeiras? Modelo Relógio de Areia]]></article-title>
<article-title xml:lang="es"><![CDATA[Atención impersonal o cuidado humanizado: ¿una decisión de enfermeras? Modelo del Reloj de Arena]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Beltrán-Salazar]]></surname>
<given-names><![CDATA[Oscar Alberto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2016</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2016</year>
</pub-date>
<volume>34</volume>
<numero>3</numero>
<fpage>444</fpage>
<lpage>455</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-53072016000300444&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-53072016000300444&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-53072016000300444&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective.  This work sought to understand the meaning of the experience of caring and how patients, family members, and nurses describe it.  Methods This was a phenomenological interpretive study with 16 adult participants between 29 and 62 years of age, selected through purposeful sampling. The study was based on in-depth interviews to construct the information and on the procedures proposed by Munhal for the analysis.  Results  This work revealed a complex relation, understood as vicariant, between humanized care and impersonal care that influence upon independent aspects of the social and legal system, health institutions, and nurses. The themes comprising the experience of humanized care are described in the &#8220;hourglass&#8221; model.  Conclusion Humanized care can displace impersonal care or vice versa, according to the orientation of nurses in the care practice and some elements from the institutional context.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objectivo.  Compreender o significado da experiência de cuidado e a forma como a descrevem os pacientes, familiares e enfermeiras.  Metodos  Estudo fenomenológico interpretativo com 16 participantes adultos entre 29 e 62 anos de idade, selecionados por amostragem com propósito. Se baseou em entrevistas em profundidade para a construção da informação e nos procedimentos propostos Munhal para a análise.  Results  O estudo mostrou uma complicada relação, entendida como vicariante, entre o cuidado humanizado e a atenção impessoal na qual influem aspectos dependentes do sistema social e legal, das instituições de saúde e das enfermeiras. Os assuntos que compõem a experiência de cuidado humanizado se descrevem no modelo denominado &#8220;relógio de areia&#8221;.  Conclusão  O cuidado humanizado pode deslocar à atenção impessoal ou vice-versa, segundo a orientação das enfermeiras na prática do cuidado e alguns elementos do contexto institucional.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo.  Comprender el significado de la experiencia de cuidado y la forma como la describen los pacientes, familiares y enfermeras.  Métodos . Estudio fenomenológico interpretativo con 16 participantes adultos entre 29 y 62 años de edad, seleccionados por muestreo con propósito. Se basó en entrevistas en profundidad para la construcción de la información y en los procedimientos propuestos Munhal para el análisis.  Resultados . El estudio mostró una complicada relación, entendida como vicariante, entre el cuidado humanizado y la atención impersonal en la cual influyen aspectos dependientes del sistema social y legal, de las instituciones de salud y de las enfermeras. Los temas que componen la experiencia de cuidado humanizado se describen en el modelo denominado &#8220;reloj de arena&#8221;.  Conclusión . El cuidado humanizado puede desplazar a la atención impersonal o viceversa, según la orientación de las enfermeras en la práctica del cuidado y algunos elementos del contexto institucional.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[nursing care]]></kwd>
<kwd lng="en"><![CDATA[humanization of assistance]]></kwd>
<kwd lng="en"><![CDATA[dehumanization]]></kwd>
<kwd lng="en"><![CDATA[adult]]></kwd>
<kwd lng="en"><![CDATA[qualitative research.]]></kwd>
<kwd lng="pt"><![CDATA[cuidados de enfermagem]]></kwd>
<kwd lng="pt"><![CDATA[humanização da assistência]]></kwd>
<kwd lng="pt"><![CDATA[desumanização]]></kwd>
<kwd lng="pt"><![CDATA[adulto]]></kwd>
<kwd lng="pt"><![CDATA[pesquisa qualitativa.]]></kwd>
<kwd lng="es"><![CDATA[atención de enfermería]]></kwd>
<kwd lng="es"><![CDATA[humanización de la atención]]></kwd>
<kwd lng="es"><![CDATA[deshumanización]]></kwd>
<kwd lng="es"><![CDATA[adulto]]></kwd>
<kwd lng="es"><![CDATA[investigación cualitativa.]]></kwd>
</kwd-group>
</article-meta>
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