<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-5307</journal-id>
<journal-title><![CDATA[Investigación y Educación en Enfermería]]></journal-title>
<abbrev-journal-title><![CDATA[Invest. educ. enferm]]></abbrev-journal-title>
<issn>0120-5307</issn>
<publisher>
<publisher-name><![CDATA[Imprenta Universidad de Antioquia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-53072018000100008</article-id>
<article-id pub-id-type="doi">10.17533/udea.iee.v36n1e08</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Quality of Nursing Care: Perception of Parents of Newborns Hospitalized in Neonatal Units]]></article-title>
<article-title xml:lang="pt"><![CDATA[Qualidade do cuidado de enfermagem: percepção de pais de recém-nascidos hospitalizados na unidade neonatal]]></article-title>
<article-title xml:lang="es"><![CDATA[Calidad del cuidado de enfermería: percepción de padres de recién nacidos hospitalizados en unidad neonatal]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Jaramillo Santiago]]></surname>
<given-names><![CDATA[Lina Ximena]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Osorio Galeano]]></surname>
<given-names><![CDATA[Sandra Patricia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Salazar Blandón]]></surname>
<given-names><![CDATA[Diego Alejandro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Pontificia Bolivariana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[Medellín ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2018</year>
</pub-date>
<volume>36</volume>
<numero>1</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-53072018000100008&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-53072018000100008&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-53072018000100008&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective This work sought to describe the quality of nursing care from the perceptions of parents of children hospitalized in a neonatal unit.  Methods Descriptive cross-sectional study conducted in an institution with tier III level of care in the city of Medellín (Colombia). Information was gathered by using the CARE-Q instrument, which was answered by the parents of newborns hospitalized in neonatal unit. The sampling was intentional.  Results The study had the participation of 121 individuals; 67.8% were women; mean age was 28 years and almost one in every two had secondary education or higher. Among the neonates, 66.9% were premature and 33.1% were to term, average weight was 2015 g (minimum 620 and maximum 4420). The general assessment of the parents on the quality of nursing care their children received in the neonatal unit, was on average 88 of 100 possible points. The scores obtained in the dimensions from highest to lowest were: Monitors and follows through (95.2), Accessibility (90.8), Maintains a relationship of trust (88.6), Comforts (87.2), Explains and facilitates (86.3), and Anticipates (86.0).  Conclusion Parents perceive as positive the nursing care their children receive in the neonatal unit. However, in the analysis by dimensions, it is possible to establish the need to strengthen aspects, like interpersonal relations and communication processes, which are part of the dimensions: Explains and facilitates and Anticipates. The findings permit guiding specific actions to improve quality in neonatal care.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objetivo Descrever a qualidade do cuidado de enfermagem a partir da percepção dos pais de crianças hospitalizadas numa unidade neonatal.  Métodos Estudo descritivo de corte transversal realizado numa instituição de terceiro nível de atenção da cidade de Medellín (Colômbia). Para a recolhimento da informação se utilizou o CARE-Q que foi contestado pelos pais dos recém-nascidos hospitalizados na unidade neonatal. A amostragem foi intencional.  Resultados Participaram 121 pessoas, 67.8% foram mulheres, a idade média foi de 28 anos e quase um de cada dois tinham estudos secundários ou maiores. Entre os neonatos, 66.9% foram prematuros e 33.1% a término, o peso médio foi de 2.015 gramas (mínimo 620 e máximo de 4.420). A valorização geral dos pais sobre da qualidade do cuidado de enfermagem que seus filhos receberam na unidade neonatal, foi na média de 88 de 100 possíveis. As pontuações obtidas nas dimensões de maior a menor foram: Monitoração e fazer seguimento (95.2), Acessibilidade (90.8), Mantém relação de confiança (88.6), Conforta (87.2), Explica e facilita (86.3), e Se antecipa (86.0).  Conclusão Os padres percebem de maneira positiva o cuidado de enfermagem que seus filhos recebem na unidade neonatal. Porém, na análise por dimensões, é possível estabelecer a necessidade de fortalecer aspectos como as relações interpessoais e os processos de comunicação, que fazem parte das dimensões: Explica e facilita e Se antecipa. As descobertas permitem orientar ações concretas de melhoramento da qualidade no cuidado neonatal]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo Describir la calidad del cuidado de enfermería a partir de la percepción de los padres de niños hospitalizados en una unidad neonatal.  Métodos Estudio descriptivo de corte transversal realizado en una institución de tercer nivel de atención de la ciudad de Medellín (Colombia). Para la recolección de la información se utilizó el CARE-Q el cual contestaron los padres de los recién nacidos hospitalizados en unidad neonatal. El muestreo fue intencional.  Resultados Participaron 121 personas, de las cuales el 67.8% eran mujeres. La edad promedio fue 28 años y casi uno de cada dos tenían estudios secundarios o mayores. Entre los neonatos, 66.9% fueron prematuros y 33.1% a término. El peso promedio fue de 2 015 gramos (mínimo 620 y máximo de 4 420). La valoración general de los padres sobre la calidad del cuidado de enfermería que sus hijos recibieron en la unidad neonatal fue en promedio de 88 de 100 posibles. Los puntajes obtenidos en las dimensiones de mayor a menor fueron: Monitorea y hace seguimiento (95.2), Accesibilidad (90.8), Mantiene relación de confianza (88.6), Conforta (87.2), Explica y facilita (86.3), y Se anticipa (86.0).  Conclusión Los padres perciben de manera positiva el cuidado de enfermería que sus hijos reciben en la unidad neonatal. Sin embargo, en el análisis por dimensiones es posible establecer la necesidad de fortalecer aspectos como las relaciones interpersonales y los procesos de comunicación, que hacen parte de las dimensiones: Explica y facilita y Se anticipa. Los hallazgos permiten orientar acciones concretas de mejoramiento de la calidad en el cuidado neonatal.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[intensive care units]]></kwd>
<kwd lng="en"><![CDATA[nursing care]]></kwd>
<kwd lng="en"><![CDATA[perception]]></kwd>
<kwd lng="en"><![CDATA[quality of health care]]></kwd>
<kwd lng="en"><![CDATA[infant, newborn]]></kwd>
<kwd lng="pt"><![CDATA[unidades de terapia intensiva]]></kwd>
<kwd lng="pt"><![CDATA[cuidados de enfermagem]]></kwd>
<kwd lng="pt"><![CDATA[qualidade da assistência à saúde]]></kwd>
<kwd lng="pt"><![CDATA[percepção]]></kwd>
<kwd lng="pt"><![CDATA[recém-nascido]]></kwd>
<kwd lng="es"><![CDATA[unidades de cuidados intensivos]]></kwd>
<kwd lng="es"><![CDATA[cuidado de enfermería]]></kwd>
<kwd lng="es"><![CDATA[percepción]]></kwd>
<kwd lng="es"><![CDATA[calidad de la atención de salud]]></kwd>
<kwd lng="es"><![CDATA[recién nacido]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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