<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-5552</journal-id>
<journal-title><![CDATA[Revista Salud Uninorte]]></journal-title>
<abbrev-journal-title><![CDATA[Salud, Barranquilla]]></abbrev-journal-title>
<issn>0120-5552</issn>
<publisher>
<publisher-name><![CDATA[Fundación Universidad del Norte, División de Ciencias de la]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-55522018000100033</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Encuestas de Satisfacción del Paciente en Colombia: Una Oportunidad para Mejorar]]></article-title>
<article-title xml:lang="en"><![CDATA[Patient Satisfaction Surveys in Colombia: Scope for Improvement]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arboleda Arango]]></surname>
<given-names><![CDATA[Ana M.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Chernichovsky]]></surname>
<given-names><![CDATA[Dov]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Esperato]]></surname>
<given-names><![CDATA[Alexo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Icesi  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Ben Gurion University of the Negev  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
</aff>
<aff id="Af3">
<institution><![CDATA[,Consultor World Bank  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2018</year>
</pub-date>
<volume>34</volume>
<numero>1</numero>
<fpage>33</fpage>
<lpage>46</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-55522018000100033&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-55522018000100033&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-55522018000100033&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo:  Este artículo espera ayudar con el reto de alinear las encuestas colombianas con las mejores prácticas internacionales.  Método:  Se analiza si las tres principales encuestas colombianas cumplen los ocho criterios de receptividad planteados por la Organización Mundial de la Salud. Este es un estándar internacional que responde a la necesidad de evaluar la satisfacción del paciente.  Resultados:  Las encuestas colombianas se centran en evaluar la percepción de calidad que tiene el paciente. Son escasas las preguntas equivalentes a las ocho dimensiones propuestas por la organización mundial de la salud.  Conclusiones:  Las tres principales encuestas colombianas, que evalúan salud y atención médica, no hacen una medición adecuada. Este artículo sugiere que la situación se puede compensar tomando la ventaja que ofrece la infraestructura actual de encuesta a hogares, así como los requerimientos administrativos para estimar la satisfacción del paciente.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objetive:  The study reviews whether the three major Colombian surveys meet the eight World Health Organization responsiveness criteria. The responsiveness framework is an internationally acknowledged standard that meets the challenge of evaluating patient satisfaction.  Method:  After exploring patient evaluations practices that are internationally recognized, this study makes a comparative analysis of the Colombian surveys.  Results:  Colombian surveys are concerned on evaluating patients&#8217; perception of quality. There are only few questions that have an equivalent assessment to the eight dimensions suggested by the World Health Organization.  Conclusion:  By using this framework, the three major Colombian surveys, which deal with health and medical care, do not make accurate evaluation of patient satisfaction. This article suggests how to ameliorate the situation by taking advantage of Colombia&#8217;s celebrated household survey infrastructure as well as its administrative requirements.]]></p></abstract>
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<kwd lng="en"><![CDATA[Colombia]]></kwd>
<kwd lng="en"><![CDATA[Quality management.]]></kwd>
<kwd lng="es"><![CDATA[Encuestas de atención en salud]]></kwd>
<kwd lng="es"><![CDATA[Colombia]]></kwd>
<kwd lng="es"><![CDATA[Gestión de Calidad.]]></kwd>
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