<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-5552</journal-id>
<journal-title><![CDATA[Revista Salud Uninorte]]></journal-title>
<abbrev-journal-title><![CDATA[Salud, Barranquilla]]></abbrev-journal-title>
<issn>0120-5552</issn>
<publisher>
<publisher-name><![CDATA[Fundación Universidad del Norte, División de Ciencias de la]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-55522023000200810</article-id>
<article-id pub-id-type="doi">10.14482/sun.39.02.843.816</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Duración de la consulta médica y tiempo de espera, ¿existe un punto de equilibrio para el médico y el paciente?]]></article-title>
<article-title xml:lang="en"><![CDATA[Duration of the medical consultation and waiting time, is there a balance point for the physician and the patient?]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[IZQUIERDO-CONDOY]]></surname>
<given-names><![CDATA[JUAN S.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[RUIZ-SOSA]]></surname>
<given-names><![CDATA[CARLOS]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Central del Ecuador  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Ecuador</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Central del Ecuador  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Ecuador</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2023</year>
</pub-date>
<volume>39</volume>
<numero>2</numero>
<fpage>810</fpage>
<lpage>817</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-55522023000200810&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-55522023000200810&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-55522023000200810&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN La relación médico-paciente se encuentra expuesta a un sinnúmero de factores con capacidad de modificarla de manera positiva y negativa. La consulta o atención médica es un evento que se practica en diversos escenarios clinicos, por tanto, la variabilidad de sus caracteristicas será tan grande como la de los actores que intervienen en ella. Dentro de la gestión en salud se ha planteado utilizar el tiempo de duración de la consulta médica como indicador de satisfacción sobre la atención que reciben los pacientes, y de lo cual se obtuvo como resultado un amplio campo de información, respecto de lo cual predomina una actitud negativa de los pacientes hacia el proceso de atención médica. Por su parte, los profesionales de la salud han expresado sus puntos de vista respecto a esta problemática, y han manifestado que deberian disponer del tiempo necesario durante la atención para la búsqueda de conseguir la excelencia en sus resultados. No obstante, actualmente los datos disponibles muestran enormes discordancias al respecto, hasta el punto de que algunos consideran como imposible la tarea de definir un periodo de duración "ideal" para la consulta médica, dejando de lado que el servicio de atención médica como proceso social implica obligaciones y derechos que todos los implicados deberian cumplir y disfrutar.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The doctor-patient relationship is exposed to several factors that can modify it in both positive and negative ways. Medical consultation is an event that is practiced in different clinical scenarios; therefore, the variability of its characteristics will be as great as that of the actors involved in it. In health management, it has been proposed to use the duration of the medical consultation as an indicator of satisfaction with the care received by patients, obtaining as a result a wide field of information in which a negative attitude of patients toward the medical care process predominates, while health professionals have expressed their points of view regarding the problem based on having the necessary time during care in the search for excellence in their results. However, currently available data show huge discrepancies, which make it impossible to define an "ideal" duration period for the medical consultation, leaving aside the fact that the health care service as a social process grants obligations and rights that all those involved should comply with and enjoy.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[relaciones médico-paciente]]></kwd>
<kwd lng="es"><![CDATA[atención médica]]></kwd>
<kwd lng="es"><![CDATA[administración del tiempo]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[sistemas de salud]]></kwd>
<kwd lng="en"><![CDATA[physician-patient relations]]></kwd>
<kwd lng="en"><![CDATA[medical care]]></kwd>
<kwd lng="en"><![CDATA[time management]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[health systems]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<label>1</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Irving]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Neves]]></surname>
<given-names><![CDATA[AL]]></given-names>
</name>
<name>
<surname><![CDATA[Dambha-Miller]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Oishi]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Tagashira]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Verho]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[International variations in primary care physician consultation time: a systematic review of 67 countries]]></article-title>
<source><![CDATA[BMJ Open]]></source>
<year>2017</year>
<volume>7</volume>
<numero>10</numero>
<issue>10</issue>
</nlm-citation>
</ref>
<ref id="B2">
<label>2</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Outomuro]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
<name>
<surname><![CDATA[Actis]]></surname>
<given-names><![CDATA[AM]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Estimación del tiempo de consulta ambulatoria en clínica médica]]></article-title>
<source><![CDATA[Rev Med Chil]]></source>
<year>2013</year>
<volume>141</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>361-6</page-range></nlm-citation>
</ref>
<ref id="B3">
<label>3</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Islas]]></surname>
<given-names><![CDATA[GM]]></given-names>
</name>
<name>
<surname><![CDATA[Salvador]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Bernal]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
<name>
<surname><![CDATA[Efrén]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Torres]]></surname>
<given-names><![CDATA[O]]></given-names>
</name>
<name>
<surname><![CDATA[Vásquez]]></surname>
<given-names><![CDATA[MF]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Tiempo de espera en el primer nivel para la población asegurada por el IMSS]]></article-title>
<source><![CDATA[Rev Med Inst Mex Seguro Soc]]></source>
<year>2002</year>
<volume>40</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>421-9</page-range></nlm-citation>
</ref>
<ref id="B4">
<label>4</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bronfman]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Castro]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Zúñiga]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
<name>
<surname><![CDATA[Miranda]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Oviedo]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Del "cuánto" al "por qué": la utilización de los servicios de salud desde la perspectiva de los usuarios]]></article-title>
<source><![CDATA[Salud Publica Mex]]></source>
<year>1997</year>
<volume>39</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>442-50</page-range></nlm-citation>
</ref>
<ref id="B5">
<label>5</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[De Ramirez-Sánchez]]></surname>
<given-names><![CDATA[TJ]]></given-names>
</name>
<name>
<surname><![CDATA[Nájera-Aguilar]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Nigenda-López]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Percepción de la calidad de la atención de los servicios de salud en México: Perspectiva de los usuarios]]></article-title>
<source><![CDATA[Salud Publica Mex]]></source>
<year>1998</year>
<volume>40</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>3-12</page-range></nlm-citation>
</ref>
<ref id="B6">
<label>6</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Wilson]]></surname>
<given-names><![CDATA[AD]]></given-names>
</name>
<name>
<surname><![CDATA[Childs]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Gonçalves-Bradley]]></surname>
<given-names><![CDATA[DC]]></given-names>
</name>
<name>
<surname><![CDATA[Irving]]></surname>
<given-names><![CDATA[GJ]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Interventions to increase or decrease the length of primary care physicians' consultation]]></article-title>
<source><![CDATA[Cochrane Database Syst Rev]]></source>
<year>2016</year>
<volume>2016</volume>
<numero>8</numero>
<issue>8</issue>
</nlm-citation>
</ref>
<ref id="B7">
<label>7</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Casas Patiño]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Representaciones sociales sobre los tiempos en la consulta médica: la voz de los médicos y pacientes Social representation about the medical consultation time: patients and physicians]]></article-title>
<source><![CDATA[Rev Med e Investig UAEMEX]]></source>
<year>2019</year>
<numero>7</numero>
<issue>7</issue>
<page-range>29-37</page-range></nlm-citation>
</ref>
<ref id="B8">
<label>8</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rodríguez Torres]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Jarillo Soto]]></surname>
<given-names><![CDATA[EC]]></given-names>
</name>
<name>
<surname><![CDATA[Casas Patiño]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Medical consultation, time and duration]]></article-title>
<source><![CDATA[Medwave]]></source>
<year>2018</year>
<volume>18</volume>
<numero>5</numero>
<issue>5</issue>
</nlm-citation>
</ref>
<ref id="B9">
<label>9</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Xie]]></surname>
<given-names><![CDATA[Z]]></given-names>
</name>
<name>
<surname><![CDATA[Or]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Associations between waiting times, service times, and patient satisfaction in an endocrinology outpatient department: A time study and questionnaire survey]]></article-title>
<source><![CDATA[J Heal Care Organ Provision, Financ]]></source>
<year>2017</year>
<numero>54</numero>
<issue>54</issue>
</nlm-citation>
</ref>
<ref id="B10">
<label>10</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Konrad]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Cl]]></surname>
<given-names><![CDATA[Link]]></given-names>
</name>
<name>
<surname><![CDATA[Al]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[It's about time: Physicians' perceptions of time constraints in primary care medical practice in three national healthcare systems]]></article-title>
<source><![CDATA[Med Care]]></source>
<year>2013</year>
<volume>23</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>1-7</page-range></nlm-citation>
</ref>
<ref id="B11">
<label>11</label><nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Von Dem Knesebeck]]></surname>
<given-names><![CDATA[O]]></given-names>
</name>
<name>
<surname><![CDATA[Koens]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Marx]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Scherer]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Perceptions of time constraints among primary care physicians in Germany]]></article-title>
<source><![CDATA[BMC Fam Pract]]></source>
<year>2019</year>
<volume>20</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>7-11</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
