<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-8160</journal-id>
<journal-title><![CDATA[Revista EAN]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. esc.adm.neg]]></abbrev-journal-title>
<issn>0120-8160</issn>
<publisher>
<publisher-name><![CDATA[Universidad EAN]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-81602019000200079</article-id>
<article-id pub-id-type="doi">10.21158/01208160.n87.2019.2452</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Desempeño laboral de los docentes de la Institución Universitaria ITSA]]></article-title>
<article-title xml:lang="en"><![CDATA[Work performance of teachers at ITSA University Institution]]></article-title>
<article-title xml:lang="pt"><![CDATA[Desempenho no trabalho de professores da Instituição Universitária ITSA]]></article-title>
<article-title xml:lang="fr"><![CDATA[Mesure du travail des enseignants de l'université ITSA]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rodríguez-Marulanda]]></surname>
<given-names><![CDATA[Karina Patricia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lechuga-Cardozo]]></surname>
<given-names><![CDATA[Jorge Isaac]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Institución Universitaria ITSA  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Autónoma de Nuevo León  ]]></institution>
<addr-line><![CDATA[Monterrey ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2019</year>
</pub-date>
<numero>87</numero>
<fpage>79</fpage>
<lpage>101</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-81602019000200079&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-81602019000200079&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-81602019000200079&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El estudio se propuso mostrar evidencia de los factores y los niveles de desempeño laboral de los docentes de la Institución Universitaria ITSA. Se enmarcó en una metodología positivista, con un tipo de investigación descriptiva y un diseño de campo no experimental y transeccional. Se diseñó un instrumento de 26 ítems con una versión de escala tipo Likert, y se aplicó a una muestra de 79 docentes y cinco directivos docentes, para un total de 84 sujetos. Si bien se encontró que los factores de desempeño son frecuentes y los niveles de desempeño son destacados en los directivos docentes, no son tan frecuentes y destacados en los docentes. Se identificó como problema una debilidad en el desempeño laboral generada por la falta de comunicación interna, lo cual genera inconformidades en el cuerpo docente y se explica por un proceso fallido de retroalimentación. Por lo tanto, se concluye que, a fin de aumentar la frecuencia en los factores de desempeño docente y alcanzar niveles más altos de este en los docentes, se requiere de una mayor motivación, teniendo en cuenta la importancia de la comunicación organizacional en tanto que se presenta como el mecanismo propicio para crear un clima organizacional óptimo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The aim of this study is to show evidence of the work performance factors and work performance levels of teachers at ITSA University Institution. It was framed within a positivist methodology, with a descriptive research nature, and a non-experimental and transectional field design. A 26- item instrument was designed with a Likert-type scale version, and applied to a sample of 79 teachers and five school principals, for a total of 84 subjects. Although it was found that the performance factors are frequent and the performance levels are outstanding in school principals, they are not as frequent and outstanding in teachers. One of the problems identified is the weakness in work performance generated by a lack of internal communication, which causes dissatisfaction in the teaching staff and is explained by a failed feedback process. Therefore, it can be concluded that, in order to increase the frequency of teacher work performance factors and to achieve higher levels of teacher work performance, greater motivation is required, taking into account the importance of organizational communication as the mechanism for creating an optimal organizational climate.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo O estudo teve como objetivo mostrar evidências dos fatores e níveis de desempenho no trabalho dos professores da Instituição Universitária ITSA. Foi enquadrado em uma metodologia positivista, com um tipo de pesquisa descritiva e um desenho de campo não experimental e transecional. Um instrumento de 26 itens foi projetado com uma versão do tipo Likert foi aplicado a uma amostra de 79 professores e cinco gerentes de ensino, num total de 84 participantes. Embora tenha sido constatado que os fatores de desempenho são frequentes e os níveis de desempenho são excelentes nos gerentes de ensino, eles não são tão frequentes e destacados nos professores. Uma fraqueza no desempenho do trabalho gerada pela falta de comunicação interna foi identificada como um problema, o que gera discordâncias no corpo docente e é explicado por um processo de feedback fracassado. Conclui-se, portanto, que, para aumentar a frequência dos fatores de desempenho dos professores e atingir níveis mais elevados nos professores, é necessária uma maior motivação, levando em consideração a importância da comunicação organizacional que se apresenta como o mecanismo propício para criar um clima organizacional ideal.]]></p></abstract>
<abstract abstract-type="short" xml:lang="fr"><p><![CDATA[Résumé L'étude vise à mettre en évidence les niveaux et facteurs de performance professionnelle des enseignants de l'université ITSA. L'investigation utilise une méthodologie positiviste, descriptive, de conception empirique non expérimentale et transectionnelle. Un instrument de type Likert, composé de 26 éléments, a été conçu et utilisé sur un échantillon de 79 enseignants et cinq directeurs pédagogiques. Les niveaux de performance sont importants chez ces derniers, mais diminuent chez les enseignants. Cela peut s'expliquer par le manque de communication interne identifié comme problématique et générant des désaccords au sein du personnel enseignant mettant en échec le processus de rétroaction. En conclusion, pour améliorer la fréquence des facteurs de performance des enseignants et atteindre des niveaux plus élevés, il est nécessaire d'améliorer leur motivation et la communication organisationnelle qui sont les mécanismes propices à la création d'un climat de travail optimal.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[desempeño laboral]]></kwd>
<kwd lng="es"><![CDATA[clima organizacional]]></kwd>
<kwd lng="es"><![CDATA[comunicación organizacional]]></kwd>
<kwd lng="es"><![CDATA[desempeño docente]]></kwd>
<kwd lng="es"><![CDATA[motivación laboral]]></kwd>
<kwd lng="es"><![CDATA[comunicación interna]]></kwd>
<kwd lng="en"><![CDATA[work performance]]></kwd>
<kwd lng="en"><![CDATA[organizational climate]]></kwd>
<kwd lng="en"><![CDATA[organizational communication]]></kwd>
<kwd lng="en"><![CDATA[teacher performance]]></kwd>
<kwd lng="en"><![CDATA[work motivation]]></kwd>
<kwd lng="en"><![CDATA[internal communication]]></kwd>
<kwd lng="pt"><![CDATA[desempenho no trabalho]]></kwd>
<kwd lng="pt"><![CDATA[clima organizacional]]></kwd>
<kwd lng="pt"><![CDATA[comunicação organizacional]]></kwd>
<kwd lng="pt"><![CDATA[desempenho docente]]></kwd>
<kwd lng="pt"><![CDATA[motivação para o trabalho]]></kwd>
<kwd lng="pt"><![CDATA[Comunicação Interna]]></kwd>
<kwd lng="fr"><![CDATA[performance au travail]]></kwd>
<kwd lng="fr"><![CDATA[climat organisationnel]]></kwd>
<kwd lng="fr"><![CDATA[communication organisationnelle]]></kwd>
<kwd lng="fr"><![CDATA[performances pédagogiques]]></kwd>
<kwd lng="fr"><![CDATA[motivation au travail]]></kwd>
<kwd lng="fr"><![CDATA[communication interne]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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