0121-1129 0121-1129 S0121-11292017000300029 10.19053/01211129.v26.n46.2017.7313 Colombia Colombia Colombia 00 12 2017 00 12 2017 26 46 29 38

[1] 2014 264 260-78 [2] 2007 80 559-70 [3] 2008 166-71 [4] 2008 199-206 [5] 1998 15 1 1 56-63 [6] 2012 29 4 4 16-8 [7] 2000 2000 428-37 [8] 2008 16 2 2 237-61 [9] 2013 68 68 61-74 [10] Business Process Model and Notation (BPMN) 2011 [11] 2012 1-7 [12] 2014 56 4 4 408-37 [13] 2011 53 10 10 1045-61 [14] 2007 703-13 [15] 2007 253-8 [16] 2011 24 8 8 1419-31 [17] 2012 3 2 2 111-21 [18] 2015 [19] 2014 5th ed [20] Project Management Institute 2008 4th 281