<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0121-4500</journal-id>
<journal-title><![CDATA[Avances en Enfermería]]></journal-title>
<abbrev-journal-title><![CDATA[av.enferm.]]></abbrev-journal-title>
<issn>0121-4500</issn>
<publisher>
<publisher-name><![CDATA[Universidad Nacional de Colombia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0121-45002021000100063</article-id>
<article-id pub-id-type="doi">10.15446/av.enferm.v39n1.85939</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Avaliação da Estratégia Saúde da Família à luz da tríade de Donabedian]]></article-title>
<article-title xml:lang="es"><![CDATA[Evaluación de la Estrategia Salud de la Familia a la luz de la triada de Donabedian]]></article-title>
<article-title xml:lang="en"><![CDATA[Assessment of the Family Health Strategy in the light of Donabedian triad]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ferreira]]></surname>
<given-names><![CDATA[Jéssica]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Geremia]]></surname>
<given-names><![CDATA[Daniela Savi]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Geremia]]></surname>
<given-names><![CDATA[Fabiano]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Celuppi]]></surname>
<given-names><![CDATA[Ianka Cristina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Thomas Tombini]]></surname>
<given-names><![CDATA[Larissa Hermes]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Souza]]></surname>
<given-names><![CDATA[Jeane Barros de]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal de Minas Gerais  ]]></institution>
<addr-line><![CDATA[Belo Horizonte Minas Gerais]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal da Fronteira Sul  ]]></institution>
<addr-line><![CDATA[Chapecó Santa Catarina]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade Federal da Fronteira Sul  ]]></institution>
<addr-line><![CDATA[Chapecó Santa Catarina]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidade Federal de Santa Catarina  ]]></institution>
<addr-line><![CDATA[Florianópolis Santa Catarina]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidade Federal da Fronteira Sul  ]]></institution>
<addr-line><![CDATA[Chapecó Santa Catarina]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af6">
<institution><![CDATA[,Universidade Federal da Fronteira Sul  ]]></institution>
<addr-line><![CDATA[Chapecó Santa Catarina]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2021</year>
</pub-date>
<volume>39</volume>
<numero>1</numero>
<fpage>63</fpage>
<lpage>73</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0121-45002021000100063&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0121-45002021000100063&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0121-45002021000100063&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objetivo: Avaliar a qualidade dos serviços da Estratégia Saúde da Família (ESF) por meio das dimensões de estrutura, processo e resultado e suas relações com atributos essenciais da Atenção Primária à Saúde (APS).  Materiais e método: Pesquisa quantitativa com desenho transversal. A amostra foi intencional, estratificada e proporcional. Foram entrevistados 95 profissionais, 48 enfermeiros e 47 médicos da equipe saúde da família, além de 203 usuários de todas as 26 unidades do município de Chapecó, Santa Catarina, Brasil. O instrumento de coleta de dados foi fundamentado no modelo teórico de Avedis Donabedian. Utilizou-se análise estatística inferencial e regressão linear múltipla na análise de dados primários.  Resultados: A qualidade da ESF no município de Chapecó é determinada pela dimensão estrutural por meio do número de equipes de saúde por habitante, pelo acesso, pela localização da unidade de saúde no território e pela disponibilidade de medicamentos. Na dimensão do processo de trabalho, são analisados o vínculo e a integralidade, a efetividade das visitas domiciliares e as iniciativas de apoio institucional para os processos de avaliação. Na dimensão de resultado, as formas de agendamento das consultas, a agilidade do atendimento e o vínculo terapêutico foram aspectos responsáveis pela satisfação dos usuários.  Conclusões: A qualidade da ESF, medida pela matriz analítica das dimensões de estrutura, processo e resultado, está relacionada significativamente com os atributos essenciais da APS. Esses atributos podem fortalecer a ESF como política pública de saúde.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo: Evaluar la calidad de los servicios de la Estrategia de Salud de la Familia (ESF) a través de las dimensiones de estructura, proceso y resultado y sus relaciones con los atributos esenciales de la atención primaria en salud (APS).  Materiales y método: Investigación cuantitativa con diseño transversal. La muestra fue intencional, estratificada y proporcional. Se entrevistaron 95 profesionales, 48 enfermeros y 47 médicos del equipo salud de la familia y 203 usuarios de las 26 unidades del municipio del Chapecó, Santa Catarina, Brasil. El instrumento de recolección de datos se fundamentó en el modelo teórico de Avedis Donabedian. Se utilizó análisis estadístico inferencial y regresión lineal múltiple para el análisis de datos primarios.  Resultados: La calidad de la ESF en el municipio estudiado se determinó a partir de la dimensión estructural, mediante el número de equipos de salud por habitante, el acceso a los servicios prestados, la ubicación de la unidad sanitaria en el territorio y la disponibilidad de medicamentos. En la dimensión del proceso de trabajo se analizó el vínculo y la integridad, la efectividad de las visitas a domicilio y las iniciativas de apoyo institucional para procesos de evaluación. En la dimensión del resultado, las formas de programación de las consultas, la agilidad de la atención y el vínculo terapéutico fueron aspectos responsables de la satisfacción de los usuarios.  Conclusiones: La calidad de la ESF, medida por la matriz analítica de las dimensiones estructurales, procesos y resultados, está significativamente relacionada con los atributos esenciales de la APS. Estos atributos pueden fortalecer la ESF como política pública de salud.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective: To assess the quality of Family Health Strategy (FHS) services by measuring structure, process, and result dimensions, as well as their relations with essential attributes of primary health care (PHC).  Materials and method:  Quantitative research study with a cross-sectional design. The sample was intentional, stratified, and proportional. A total of 95 professionals, 48 nurses and 47 medical doctors of family health team, as well as 203 public health users in all the 26 primary health care units at the municipality of Chapecó, Santa Catarina, Brazil, were interviewed. The data collection tool was based on Avedis Donabedian's theoretical framework . Inferential statistical analysis and multiple linear regression was used for primary data analysis.  Results: The quality of FHS in the studied city is determined by its structural dimension, which is established by the number of health teams per inhabitant, access to health services, the location of primary health care units in each territory, and the availability of medicine. The working process dimension evaluated bonding and integrality in health services, the effectiveness of house calls, and the initiatives of institutional support to assessment processes. Regarding the result dimension, the means of consultation events scheduling, care agility, and the therapeutic relationship were responsible for users' satisfaction.  Conclusions: The quality of FHS, assessed by using the analytic matrix structure, process, and result dimensions, is significantly related to essential attributes of PHC. These attributes may strengthen the FHS as public health policy.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Avaliação em Saúde]]></kwd>
<kwd lng="pt"><![CDATA[Estratégia de Saúde da Família]]></kwd>
<kwd lng="pt"><![CDATA[Qualidade dos Serviços de Saúde]]></kwd>
<kwd lng="pt"><![CDATA[Sistema Único de Saúde (fonte: Decs, BIREME)]]></kwd>
<kwd lng="es"><![CDATA[Evaluación en Salud]]></kwd>
<kwd lng="es"><![CDATA[Estrategia de Salud de la Familia]]></kwd>
<kwd lng="es"><![CDATA[Calidad de los Servicios Sanitarios]]></kwd>
<kwd lng="es"><![CDATA[Sistema Único de Salud (fuente: Decs, BIREME)]]></kwd>
<kwd lng="en"><![CDATA[Health Evaluation]]></kwd>
<kwd lng="en"><![CDATA[Family Health Strategy]]></kwd>
<kwd lng="en"><![CDATA[Quality of Health Care]]></kwd>
<kwd lng="en"><![CDATA[Brazilian Unified Health System (source: Decs, BIREME)]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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