<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0121-5051</journal-id>
<journal-title><![CDATA[Innovar]]></journal-title>
<abbrev-journal-title><![CDATA[Innovar]]></abbrev-journal-title>
<issn>0121-5051</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ciencias Económicas. Universidad Nacional de Colombia.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0121-50512018000300055</article-id>
<article-id pub-id-type="doi">10.15446/innovar.v28n69.71696</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Selección de proveedor de servicios logísticos: alineación entre criterios e indicadores]]></article-title>
<article-title xml:lang="en"><![CDATA[SELECTION OF A LOGISTICS SERVICE PROVIDER: ALIGNMENT BETWEEN CRITERIA AND INDICATORS]]></article-title>
<article-title xml:lang="pt"><![CDATA[SELEÇÃO DE FORNECEDORES DE SERVIÇOS LOGÍSTICOS: ALINHAMENTO ENTRE CRITÉRIOS E INDICADORES]]></article-title>
<article-title xml:lang="fr"><![CDATA[LA SÉLECTION DU PRESTATAIRE DE SERVICES LOGISTIQUES : UN ALIGNEMENT ENTRE LES CRITÈRES ET LES INDICATEURS]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Galo]]></surname>
<given-names><![CDATA[Nadya Regina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ribeiro]]></surname>
<given-names><![CDATA[Priscilla C. C.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mergulhão]]></surname>
<given-names><![CDATA[Ricardo C.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vidal Vieira]]></surname>
<given-names><![CDATA[José Geraldo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade de São Paulo São Carlos  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brasil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal Fluminense Niterói  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brasil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade Federal de São Carlos Sorocaba  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brasil</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidade Federal de São Carlos Sorocaba  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brasil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2018</year>
</pub-date>
<volume>28</volume>
<numero>69</numero>
<fpage>55</fpage>
<lpage>70</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0121-50512018000300055&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0121-50512018000300055&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0121-50512018000300055&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN: Este artículo tiene por objetivo identificar los criterios de selección de proveedores de servicios logísticos, sus respectivos indicadores de desempeño y su alineación en los procesos de selección y evaluación de proveedores en el sector de comercio minorista. Se realizó un estudio de múltiples casos en un operador logístico y en cuatro consignatarios, por medio de entrevistas, informes de indicadores de desempeño y observaciones directas. Los resultados muestran que son pocos los criterios comunes; el "costo de flete" es usado por todas las empresas, y los criterios relacionados a la calidad de los servicios prestados no son muy gestionados. Además, existe poca alineación entre criterios e indicadores, lo que apunta a que las empresas no adoptan mecanismos de evaluación de los proveedores de servicios logísticos. Clasificación JEL: L25, L81, L87.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT: This article aims to identify the criteria for selecting logistics service providers, their performance indicators and their alignment in the selection and evaluation processes for suppliers in the retail sector. A study of multiple cases was carried out in a logistics operator and four consignees through interviews, reports of performance indicators and direct observations. General results show that few common criteria are considered; the "cost of freight" is used by all companies; and criteria related to the quality of the services provided are not often managed. Moreover, there is little alignment between criteria and indicators, which suggests that companies do not adopt evaluation mechanisms for logistics service providers. Clasificación JEL: L25, L81, L87.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO: Este artigo tem como objetivo identificar os critérios de seleção de fornecedores de serviços logísticos, seus respectivos indicadores de desempenho e seu alinhamento nos processos de seleção e avaliação de fornecedores no setor varejista. Realizou-se um estudo de múltiplos casos num operador logístico e em quatro consignatários por meio de entrevistas, relatórios de indicadores de desempenho e observações diretas. Os resultados mostram que são poucos os critérios comuns; o "custo do frete" é usado por todas as empresas, e os critérios relacionados com a qualidade dos serviços prestados não são muito gerenciados. Além disso, existe pouco alinhamento entre critérios e indicadores, o que indica que as empresas não adotam mecanismos de avaliação dos fornecedores de serviços logísticos. Clasificación JEL: L25, L81, L87]]></p></abstract>
<abstract abstract-type="short" xml:lang="fr"><p><![CDATA[RÉSUMÉ: L'objectif de cet article est d'identifier les critères de sélection des prestataires de services logistiques, leurs indicateurs de performance respectifs et leur alignement dans les processus de sélection et d'évaluation des fournisseurs du secteur de la distribution. Une étude de cas multiples a été réalisée chez un opérateur logistique et dans quatre destinataires, à travers des entretiens, des rapports d'indicateurs de performance et des observations directes. Les résultats montrent qu'il y a peu de critères communs ; le « coût du fret » est utilisé par toutes les entreprises et les critères liés à la qualité des services fournis ne sont pas très gérés. En outre, il y a peu d'alignement entre les critères et les indicateurs, ce qui suggère que les entreprises n'adoptent pas de mécanismes d'évaluation pour les prestataires de services logistiques. Clasificación JEL: L25, L81, L87.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[indicador de desempeño]]></kwd>
<kwd lng="es"><![CDATA[operadores de servicios logísticos]]></kwd>
<kwd lng="es"><![CDATA[selección de proveedor]]></kwd>
<kwd lng="es"><![CDATA[servicio logístico.]]></kwd>
<kwd lng="en"><![CDATA[Performance indicator]]></kwd>
<kwd lng="en"><![CDATA[logistics service operators]]></kwd>
<kwd lng="en"><![CDATA[supplier selection]]></kwd>
<kwd lng="en"><![CDATA[logistics service]]></kwd>
<kwd lng="pt"><![CDATA[indicador de desempenho]]></kwd>
<kwd lng="pt"><![CDATA[operadores de serviços logísticos]]></kwd>
<kwd lng="pt"><![CDATA[seleção de fornecedores]]></kwd>
<kwd lng="pt"><![CDATA[serviço logístico]]></kwd>
<kwd lng="fr"><![CDATA[Indicateur de performance]]></kwd>
<kwd lng="fr"><![CDATA[opérateurs de services logistiques]]></kwd>
<kwd lng="fr"><![CDATA[sélection des fournisseurs]]></kwd>
<kwd lng="fr"><![CDATA[service logistique]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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