<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0121-5051</journal-id>
<journal-title><![CDATA[Innovar]]></journal-title>
<abbrev-journal-title><![CDATA[Innovar]]></abbrev-journal-title>
<issn>0121-5051</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ciencias Económicas. Universidad Nacional de Colombia.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0121-50512018000400069</article-id>
<article-id pub-id-type="doi">10.15446/innovar.v28n70.74449</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Reasons for decertification of ISO 9001. An empirical study]]></article-title>
<article-title xml:lang="es"><![CDATA[Razones para la descertificación de la norma ISO 9001. Un estudio empírico]]></article-title>
<article-title xml:lang="pt"><![CDATA[Razões para a descertificação da norma ISO 9001. Um estudo empírico]]></article-title>
<article-title xml:lang="fr"><![CDATA[Les raisons de la décertification de la norme ISO 9001. Une étude empirique]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Simon]]></surname>
<given-names><![CDATA[Alexandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Kafel]]></surname>
<given-names><![CDATA[Piotr]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Autonomous University of Barcelona  ]]></institution>
<addr-line><![CDATA[Barcelona ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Cracow University of Economics  ]]></institution>
<addr-line><![CDATA[Cracow ]]></addr-line>
<country>Poland</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<volume>28</volume>
<numero>70</numero>
<fpage>69</fpage>
<lpage>80</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0121-50512018000400069&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0121-50512018000400069&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0121-50512018000400069&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract In the past few years, and in a number of countries, there has been a noticeable increase in the number of organizations withdrawing from the Quality Management System standard ISO 9001. Hence the need to analyze this phenomenon of decertification and to explain not only the extent to which it is taking place but also why companies are taking such decision. This study analyzes the reasons for withdrawing from ISO 9001 using data obtained from quality managers at 130 Polish organizations which opted out of certification in 2012 and 2013. The data shows that the most important reasons for withdrawal were related to internal factors, such as financial problems within the organizations, a perceived lack of added value from certification, and organizational changes (such as internal restructuring). There were also external factors: customer-driven reasons for the decision to withdraw were also given. Using this data we provide a classification of the reasons for decertification, which can shed light on the effectiveness of activities related to QMS implementation, certification and cancellation. We believe this will be of interest to managers of organizations and certification bodies, as well as researchers. The paper provides the potential basis for a quality management strategy directed towards identifying and dealing with the costs and problems that ISO 9001 can generate for companies.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen En los últimos años, y en varios países, se ha evidenciado un aumento considerable en el número de organizaciones que decide retirarse del estándar de gestión de la calidad ISO 9001. De ahí la necesidad de analizar este fenómeno de descertificación y explicar no solo en qué medida se está llevando a cabo, sino también por qué las organizaciones han optado por tomar esta decisión. Por lo anterior, este trabajo analiza las razones que llevan a algunas organizaciones a retirarse del estándar ISO 9001, mediante el análisis de datos obtenidos de los gerentes de calidad de 130 organizaciones polacas que optaron por la certificación en el 2012 y el 2013. La información recopilada muestra que las razones más importantes para retirarse se encuentran relacionadas con factores internos tales como problemas financieros, una baja percepción del valor agregado otorgado por la certificación y algunos cambios organizacionales (como una reestructuración interna). Así mismo, se evidencia la influencia de factores externos relacionados mayormente con decisiones impulsadas por los clientes. Con estos datos proporcionamos una clasificación de los motivos para la descertificación de la norma ISO 9001 que puede dar cuenta de la efectividad de aquellas actividades relacionadas con la implementación, la certificación y la cancelación de los sistemas de gestión de la calidad. Consideramos que esta información puede ser de interés para los gerentes de las organizaciones y los organismos de certificación, así como para los investigadores en el área. El documento proporciona además la base para definir una estrategia de gestión de la calidad dirigida a identificar y abordar los costos y los desafíos que la ISO 9001 supone para las organizaciones.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Nos últimos anos e em vários países, tem-se evidenciado um aumento considerável no número de organizações que decidem se retirar do padrão de gestão da qualidade ISO 9001. A partir disso, a necessidade de analisar esse fenômeno de descertificação e explicar não somente em que medida está sendo realizado, mas também por que as organizações têm optado por tomar essa decisão. Por isso, este trabalho analisa as razões que levam algumas organizações a se retirarem do padrão so 9001 mediante a análise de dados obtidos dos gerentes de qualidade de 130 organizações polacas que optaram pela certificação em 2012 e 2013. A informação recopilada mostra que os motivos mais importantes para a retirada se encontram relacionadas com fatores internos, tais como problemas financeiros, baixa percepção do valor agregado outorgado pela certificação e algumas mudanças organizacionais (como a restruturação interna). Além disso, evidencia-se a influência de fatores externos relacionados, em grande parte, com decisões impulsionadas pelos clientes. Com esses dados, proporcionamos uma classificação dos motivos para a descertificação da norma so 9001 que pode mostrar a efetividade daquelas atividades associadas com a implantação, com a certificação e com o cancelamento dos sistemas de gestão de qualidade. Consideramos que essa informação pode ser de interesse para os gerentes das organizações e para os organismos de certificação, bem como para os pesquisadores na área. Este documento oferece, ainda, a base para definir uma estratégia de gestão da qualidade dirigida a identificar e abordar os custos e os desafios que a ISO 9001 supõe para as organizações.]]></p></abstract>
<abstract abstract-type="short" xml:lang="fr"><p><![CDATA[Résumé Ces dernières années, et dans plusieurs pays, le nombre d'organi-sations qui ont décidé de se retirer de la norme de gestion de la qualité ISO 9001 a considérablement augmenté, d'oü la nécessité d'analyser ce phé-nomène de décertification et d'expliquer non seulement quelle est sa dimension réelle, mais aussi pourquoi les organisations ont choisi de prendre cette décision. Ce document analyse donc les raisons qui ont amené cer-taines organisations à se retirer de la norme ISO 9001 en analysant les données obtenues auprès des responsables qualité de 130 organisations polonaises ayant opté pour la certification en 2012 et 2013. Les informations recueillies montrent que les raisons les plus importantes de retrait sont liées à des facteurs internes tels que des problèmes financiers, une perception faible de la valeur ajoutée accordée par la certification et certains changements organisationnels (tels que la restructuration interne). De même, on démontre l'influence de facteurs externes liés principalement aux décisions prises par les clients. Avec ces données, nous fournissons une classification des raisons de la décertification de la norme ISO 9001 qui peut rendre compte de l'efficacité des activités liées à la mise en ceuvre, à la certification et à l'annulation des systèmes de gestion de la qualité. Nous pensons que ces informations peuvent intéresser les responsables d'organisations et d'organismes de certification, ainsi que les chercheurs du secteur. Le document fournit également la base pour définir une stra-tégie de gestion de la qualité visant à identifier et à résoudre les coüts et les défis que pose ISO 9001 pour les organisations.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[ISO 9001]]></kwd>
<kwd lng="en"><![CDATA[decertification]]></kwd>
<kwd lng="en"><![CDATA[quality management systems]]></kwd>
<kwd lng="en"><![CDATA[internal motivations]]></kwd>
<kwd lng="en"><![CDATA[external motivations]]></kwd>
<kwd lng="es"><![CDATA[ISO 9001]]></kwd>
<kwd lng="es"><![CDATA[descertificación]]></kwd>
<kwd lng="es"><![CDATA[sistemas de gestión de la calidad]]></kwd>
<kwd lng="es"><![CDATA[motivaciones internas]]></kwd>
<kwd lng="es"><![CDATA[motivaciones externas]]></kwd>
<kwd lng="pt"><![CDATA[descertificação]]></kwd>
<kwd lng="pt"><![CDATA[ISO 9001]]></kwd>
<kwd lng="pt"><![CDATA[motivações externas]]></kwd>
<kwd lng="pt"><![CDATA[motivações internas]]></kwd>
<kwd lng="pt"><![CDATA[sistemas de gestão da qualidade]]></kwd>
<kwd lng="fr"><![CDATA[ISO 9001]]></kwd>
<kwd lng="fr"><![CDATA[décertification]]></kwd>
<kwd lng="fr"><![CDATA[systèmes de gestion de la qualité]]></kwd>
<kwd lng="fr"><![CDATA[motivations internes]]></kwd>
<kwd lng="fr"><![CDATA[motivations externes]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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