<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0121-5051</journal-id>
<journal-title><![CDATA[Innovar]]></journal-title>
<abbrev-journal-title><![CDATA[Innovar]]></abbrev-journal-title>
<issn>0121-5051</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ciencias Económicas. Universidad Nacional de Colombia.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0121-50512019000400133</article-id>
<article-id pub-id-type="doi">10.15446/innovar.v29n74.82096</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[La relación de la perspectiva de eficiencia del ciudadano con su comportamiento de uso de los servicios de e-gobierno municipal]]></article-title>
<article-title xml:lang="en"><![CDATA[CITIZENS' PERCEIVED EFFICIENCY AND ITS RELATIONSHIP WITH THE USE OF E-GOVERNMENT MUNICIPAL SERVICES]]></article-title>
<article-title xml:lang="pt"><![CDATA[A RELAÇÃO DA PERSPECTIVA DE EFICIENCIA DO CIDADÃO COM SEU COMPORTAMENTO DE USO DOS SERVIÇOS E-GOVERNO MUNICIPAL]]></article-title>
<article-title xml:lang="fr"><![CDATA[LA RELATION ENTRE LA PERSPECTIVE D'EFFICACITÉ DU CITOYEN ET SON COMPORTEMENT DANS L'USAGE DES SERVICES MUNICIPAUX D'E-GOUVERNEMENT]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Carrera-Mora]]></surname>
<given-names><![CDATA[Óscar]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ovando]]></surname>
<given-names><![CDATA[Catalina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Villafuerte]]></surname>
<given-names><![CDATA[Luis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Parada]]></surname>
<given-names><![CDATA[Adolfo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Veracruzana Ixtaczoquitlán  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Popular Autónoma de Puebla  ]]></institution>
<addr-line><![CDATA[Puebla ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Veracruzana Xalapa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad Veracruzana  ]]></institution>
<addr-line><![CDATA[Ixtaczoquitlán ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2019</year>
</pub-date>
<volume>29</volume>
<numero>74</numero>
<fpage>133</fpage>
<lpage>146</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0121-50512019000400133&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0121-50512019000400133&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0121-50512019000400133&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN: El objetivo de la investigación consistió en determinar la relación entre la perspectiva de eficiencia ciudadana y el comportamiento de uso del e-gobierno local por parte de la ciudadanía, a través de un estudio empírico realizado al servicio de pago predial por Internet, bajo un estudio de caso en la localidad de Orizaba, Veracruz, México. En este se propone un modelo hipotético basado en el modelo de aceptación de tecnología (&#932;&#913;&#924;) y la teoría unificada de aceptación y uso de tecnología (UTAUT). El instrumento empleado fue una encuesta aplicada a una muestra de 383 ciudadanos. La técnica estadística empleada para el análisis de los datos fue un análisis de regresión lineal. Los hallazgos sugieren que la perspectiva de eficiencia del ciudadano es un factor que influye en el comportamiento de uso del e-gobierno. Por lo tanto, la perspectiva de eficiencia ciudadana sobre los servicios públicos proporcionados vía Internet es un factor que influye en el comportamiento de uso del e-gobierno, determinando su inclusión a los medios digitales, perspectiva conformada por seis factores: confianza en la web, facilidad de uso, utilidad percibida, funcionalidad del portal, familiaridad con la tecnología y difusión del portal.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT: This research sought to determine the relationship between citizens' perceived efficiency and their behavior toward the use of local e-government through an empirical study on the property tax online payment service in the town of Orizaba, Veracruz, Mexico. Our study proposes a hypothetical model based on the technology acceptance model (&#932;&#913;&#924;) and the unified theory of acceptance and use of technology (&#921;&#921;&#932;&#913;&#921;&#921;&#932;). Data was collected using a survey applied to a sample of 383 citizens and data analysis involved linear regression statistical technique. Our findings suggest that citizens' perceived efficiency is a factor that influences their behavior toward the use of e-government tools. Therefore, their perspective about online public services determines their inclusion in digital media, which is formed by six factors: online trust, usability, perceived utility, functionality of the portal, familiarity with the technology, and dissemination of the portal.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO: O objetivo desta pesquisa é determinar a relação entre a perspectiva de eficiência cidadã e o comportamento de uso do e-governo municipal local por parte da cidadania, por meio de um estudo empírico realizado ao serviço de pagamento de imposto predial pela internet, sob um estudo de caso na região de Orizaba, Veracruz, México. Neste artigo, propõe-se um modelo hipotético baseado no modelo de aceitação de tecnologia e na teoria unificada de aceitação e uso da tecnologia. O instrumento utilizado foi um questionário, aplicado a uma amostra de 383 cidadãos. A técnica estatística empregada para analisar os dados foi a análise de regressão linear. Os achados sugerem que a perspectiva de eficiência do cidadão seja um fator que influencia no comportamento de uso do e-governo, determinando sua inclusão nos meios digitais, perspectiva conformada por seis fatores: confiança na web, facilidade de uso, utilidade percebida, funcionalidade do portal, familiaridade com a tecnologia e difusão do portal.]]></p></abstract>
<abstract abstract-type="short" xml:lang="fr"><p><![CDATA[RESUME: Le but de la recherche était de déterminer le lien entre la perspective de l'efficacité des citoyens et leur comportement dans l'usage de l'administration électronique locale, au moyen d'une étude empirique menée auprès du service de paiement de propriété sur Internet, dans le cadre d'une étude de cas dans la ville d'Orizaba, Veracruz, Mexique. On propose un modèle hypothétique basé sur le modèle d'acceptation de la technologie (&#932;&#913;&#924;) et la théorie unifiée de l'acceptation et de l'usage de la technologie (&#921;&#921;&#932;&#913;&#921;&#921;&#932;). L'instrument utilisé a été une enquête, appliquée à un échantillon de 383 citoyens. La technique statistique utilisée pour analyser les données a été une analyse de régression linéaire. Les résultats suggèrent que la perspective d'efficacité du citoyen est un facteur qui influence le comportement dans l'usage de l'administration électronique. Par conséquent, la perspective d'efficacité des citoyens sur les services publics fournis via Internet est un facteur qui influence le comportement d'usage du gouvernement électronique et qui détermine leur inclusion dans les médias numériques, une perspective comprenant six facteurs : la confiance dans le Web, la facilité d'usage, l'utilité perçue, la fonctionnalité du portail, la familiarité avec la technologie et la diffusion du portail.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[comportamiento de uso]]></kwd>
<kwd lng="es"><![CDATA[e-gobierno local]]></kwd>
<kwd lng="es"><![CDATA[modelo de aceptación de tecnología]]></kwd>
<kwd lng="es"><![CDATA[perspectiva de eficiencia]]></kwd>
<kwd lng="en"><![CDATA[Usage behavior]]></kwd>
<kwd lng="en"><![CDATA[local e-government]]></kwd>
<kwd lng="en"><![CDATA[technology acceptance model]]></kwd>
<kwd lng="en"><![CDATA[efficiency perspective]]></kwd>
<kwd lng="pt"><![CDATA[comportamento de uso]]></kwd>
<kwd lng="pt"><![CDATA[e-governo local]]></kwd>
<kwd lng="pt"><![CDATA[modelo de aceitação de tecnologia]]></kwd>
<kwd lng="pt"><![CDATA[perspectiva de eficiência]]></kwd>
<kwd lng="fr"><![CDATA[Comportement d'usage]]></kwd>
<kwd lng="fr"><![CDATA[administration électronique locale]]></kwd>
<kwd lng="fr"><![CDATA[modèle d'acceptation de la technologie]]></kwd>
<kwd lng="fr"><![CDATA[perspective d'efficacité]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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