<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0121-5051</journal-id>
<journal-title><![CDATA[Innovar]]></journal-title>
<abbrev-journal-title><![CDATA[Innovar]]></abbrev-journal-title>
<issn>0121-5051</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ciencias Económicas. Universidad Nacional de Colombia.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0121-50512022000300033</article-id>
<article-id pub-id-type="doi">10.15446/innovar.v32n85.100978</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Discriminação percebida e consequências emocionais da LGBTQIA+fobia no consumo no Brasil]]></article-title>
<article-title xml:lang="en"><![CDATA[PERCEIVED DISCRIMINATION AND EMOTIONAL CONSEQUENCES OF LGBTQIA+PHOBIA UPON CONSUMPTION IN BRAZIL]]></article-title>
<article-title xml:lang="es"><![CDATA[DISCRIMINACIÓN PERCIBIDA Y CONSECUENCIAS EMOCIONALES DE LA LCBTQIA+FOBIA EN EL CONSUMO EN BRASIL]]></article-title>
<article-title xml:lang="fr"><![CDATA[LA DISCRIMINATION PERÇUE ET LES CONSÉQUENCES ÉMOTIONNELLES DE LA LGBTQIA+PHOBIE SUR LA CONSOMMATION AU BRÉSIL]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cardoso]]></surname>
<given-names><![CDATA[Janaína Gularte]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rocha]]></surname>
<given-names><![CDATA[Rudimar Antunes da]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Iwaya]]></surname>
<given-names><![CDATA[Gabriel Horn]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sousa Júnior]]></surname>
<given-names><![CDATA[João Henriques de]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal da Fronteira Sul  ]]></institution>
<addr-line><![CDATA[Chapecó ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal de Santa Catarina  ]]></institution>
<addr-line><![CDATA[Florianópolis ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade Federal de Santa Catarina  ]]></institution>
<addr-line><![CDATA[Florianópolis ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidade Federal de Santa Catarina  ]]></institution>
<addr-line><![CDATA[Florianópolis ]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2022</year>
</pub-date>
<volume>32</volume>
<numero>85</numero>
<fpage>33</fpage>
<lpage>47</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0121-50512022000300033&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0121-50512022000300033&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0121-50512022000300033&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO: A presente pesquisa teve por objetivo verificar as relações entre a discriminação percebida pelos consumidores LGBTQIA+ e as consequências emocionais (frustração e desamparo) do processo de consumo discriminatório. A investigação se justifica à medida que apresenta um avanço na literatura acerca da discriminação percebida pelo consumidor, pois inclui uma nova perspectiva. Ademais, há escassez de estudos brasileiros que abarquem a temática da discriminação percebida pelo público LGBTQIA+, cenário também percebido no âmbito mundial. O delineamento metodológico foi quantitativo, de levantamento online, com amostragem não probabilística junto a 210 participantes do Brasil. Os resultados evidenciam a percepção classificada como baixa ou de nenhuma intensidade de discriminação explícita e de discriminação no nível do serviço, bem como classifica em média, baixa ou nenhuma intensidade percebida de discriminação sutil. Os resultados mostram que há correlação média com os sentimentos de frustração e desamparo dos consumidores, porém não é possível afirmar que a discriminação induz à frustração e ao desamparo. O constructo com maior intensidade de discriminação percebida está contemplado na dimensão de discriminação em nível do atendimento. O trabalho revela as implicações práticas e as possibilidades de estudos futuros no âmbito da discriminação no consumo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT: This research aims to verify the relationship between the discrimination perceived by LCBTQIA+ consumers and the emotional consequences (frustration and helplessness) of discriminatory consumption processes. This proposal is relevant since it entails an advance in the literature about consumers' perceived discrimination by outlining a new perspective to address this issue, considering the lack of Brazilian studies on the discrimination perceived by the LCBTQIA+ community, which is a worldwide phenomenon. Methodologically, this is a quantitative study based on an online survey to 210 participants from Brazil, selected through non-probabilistic sampling. Results show distinct levels of perceived discrimination by the studied population, particularly those classified as low or with no intensity in explicit discrimination and in service discrimination, as well as those classified as medium, low or no perceived intensity in subtle discrimination. Our findings reveal an average correlation with consumers' feelings of frustration and helplessness, although it is not possible to state that discrimination induces such feelings. The construct with the highest intensity of perceived discrimination is included in the dimension of discrimination at the service level. Some practical implications and research paths for future studies in the context of consumer discrimination are also exposed in this work.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN: A presente investigación tiene el propósito de verificar las relaciones entre la discriminación percibida por los consumidores LCBTQIA+ y las consecuencias emocionales (frustración y desamparo) del proceso discriminatorio. La investigación se justifica a medida que plantea un avance en la literatura acerca de la discriminación percibida por el consumidor, pues incluye una nueva perspectiva. Además, hay escasez de estudios brasileños que involucren la temática de la discriminación percibida por el público LCBTQIA+, contexto también observado en el ámbito mundial. El delineamiento metodológico fue cuantitativo, por recopilación de datos on-line, con amuestra no probabilística junto a 210 participantes de Brasil. Los resultados evidencian la percepción clasificada como baja o de ninguna intensidad de discriminación explícita y de discriminación en la atención, así como clasifica en mediana, baja o ninguna intensidad percibida de discriminación sutil. Los hallazgos revelan que hay correlación mediana con el sentimiento de frustración y desamparo de los consumidores, pero no es posible afirmar que la discriminación induce a la frustración y el desamparo. El constructo con más intensidad de discriminación percibida está contemplado en la dimensión de discriminación en la atención. El trabajo evidencia las implicaciones prácticas y las posibilidades de estudios futuros en el marco de la discriminación en el consumo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="fr"><p><![CDATA[RÉSUMÉ : Cette recherche vise à vérifier les relations entre la discrimination perçue par les consommateurs LCBTQIA+ et les conséquences émotionnelles (frustration et détresse) du processus discriminatoire. Cette recherche se justifie car elle représente un progrès dans la littérature sur la discrimination perçue par les consommateurs, puisqu'elle inclut une nouvelle perspective. En outre, il existe peu d'études brésiliennes qui abordent le thème de la discrimination perçue par le public LCBTQIA+, un contexte également observé dans la sphère mondiale. La conception méthodologique a été quantitative, par la collecte de données en ligne, avec un échantillon non probabiliste de 210 participants du Brésil. Les résultats montrent la perception d'une intensité faible ou nulle de la discrimination explicite et de la discrimination dans l'attention, ainsi qu'une intensité moyenne, faible ou nulle de la discrimination subtile. Les résultats révèlent qu'il existe une corrélation moyenne avec les sentiments de frustration et de détresse des consommateurs, mais il n'est pas possible d'affirmer que la discrimination induit la frustration et la détresse. Le concept présentant la plus forte intensité de discrimination perçue est couvert par la dimension de la discrimination dans les soins. Le document montre les implications pratiques et les possibilités d'études futures dans le cadre de la discrimination en matière de consommation.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[discriminação percebida]]></kwd>
<kwd lng="pt"><![CDATA[LGBTQIA+]]></kwd>
<kwd lng="pt"><![CDATA[consumo]]></kwd>
<kwd lng="pt"><![CDATA[comportamento do consumidor]]></kwd>
<kwd lng="en"><![CDATA[Perceived discrimination]]></kwd>
<kwd lng="en"><![CDATA[LCBTQIA+]]></kwd>
<kwd lng="en"><![CDATA[consumption]]></kwd>
<kwd lng="en"><![CDATA[consumer behavior]]></kwd>
<kwd lng="es"><![CDATA[discriminación percibida]]></kwd>
<kwd lng="es"><![CDATA[LCBTQIA+]]></kwd>
<kwd lng="es"><![CDATA[consumo]]></kwd>
<kwd lng="es"><![CDATA[conducta del consumidor]]></kwd>
<kwd lng="fr"><![CDATA[discrimination perçue]]></kwd>
<kwd lng="fr"><![CDATA[LCBTQIA+]]></kwd>
<kwd lng="fr"><![CDATA[consommation]]></kwd>
<kwd lng="fr"><![CDATA[comportement du consommateur]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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