0123-3432 0123-3432 S0123-34322017000300479 10.17533/udea.ikala.v22n03a07 Colombia 00 12 2017 00 12 2017 22 3 479 498

2002 15 3 3 241-9 2013 5 2 2 19-38 1996 2014 10 1 1 114-35 2013 17 3 2007 7 1 1 217-23 2009 2007 2002 2012 2012 16 2 2 4-13 2008 Joint Information Systems Committee JISC 2010 1997 24 11 11 63-8 2009 35 3 3 2004 319-47 2001 9 5 5 2014 5 4 4 891-900 2002 2004 2004 2008 51 1 1 200-11 1999 53 4 4 270-7 2013 4 6 6 1705-9 2010 2013 1999 2005 23 1 1 49-78 2013