<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0123-5923</journal-id>
<journal-title><![CDATA[Estudios Gerenciales]]></journal-title>
<abbrev-journal-title><![CDATA[estud.gerenc.]]></abbrev-journal-title>
<issn>0123-5923</issn>
<publisher>
<publisher-name><![CDATA[Universidad Icesi]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0123-59232020000400377</article-id>
<article-id pub-id-type="doi">10.18046/j.estger.2020.157.3767</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Efectos de la sostenibilidad y del valor logístico en las relaciones entre empresas de transporte marítimo]]></article-title>
<article-title xml:lang="en"><![CDATA[Effects of sustainability and logistic value in the relationship between ocean shipping companies]]></article-title>
<article-title xml:lang="pt"><![CDATA[Efeitos da sustentabilidade e valor logístico nas relações entre empresas de transporte marítimo]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Justavino-Castillo]]></surname>
<given-names><![CDATA[Milva Eileen]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gil-Saura]]></surname>
<given-names><![CDATA[Irene]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fuentes-Blasco]]></surname>
<given-names><![CDATA[María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Tecnológica de Panamá Facultad de Ingeniería Industrial ]]></institution>
<addr-line><![CDATA[David ]]></addr-line>
<country>Panamá</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Valencia Facultad de Economía ]]></institution>
<addr-line><![CDATA[Valencia ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Pablo de Olavide Facultad de Ciencias Empresariales ]]></institution>
<addr-line><![CDATA[Sevilla ]]></addr-line>
<country>Spain</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<volume>36</volume>
<numero>157</numero>
<fpage>377</fpage>
<lpage>390</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0123-59232020000400377&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0123-59232020000400377&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0123-59232020000400377&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El objetivo de este trabajo fue analizar cómo la sostenibilidad (económica, social y ambiental), bajo el enfoque de triple línea base, afecta la calidad de servicio, el valor logístico y la satisfacción en empresas del sector marítimo. Se propone un modelo teórico que se contrasta con la información suministrada por una muestra de 50 responsables de empresas (transitarios, importadores y exportadores) en Panamá. La información se analiza mediante la estimación de regresión por mínimos cuadrados parciales, que permite confirmar el carácter multidimensional de la sostenibilidad y del valor logístico. Los resultados también confirman que las percepciones de los clientes sobre las iniciativas de sus proveedores, con base en este enfoque, poseen la capacidad de impulsar su satisfacción a través de la calidad y el valor; esto demuestra los beneficios de llevar a cabo tales iniciativas y, con ello, su alcance a nivel global. Clasificación: JEL: M31; M39; Q56.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The aim of this study was to analyze how sustainability (economic, social, and environmental), based on the triple bottom line framework, influences on service quality, logistic value, and satisfaction between companies in the maritime sector. A theoretical model that is contrasted with the information provided by 50 company managers (freight forwarders, importers, and exporters) from Panama was proposed. The data is analyzed using partial least squares regression, which confirms the multidimensionality of sustainability and logistic value. The results also verify that the perceptions of customers about initiatives of their suppliers, based on this framework, can lead to an increase in customer satisfaction through service quality and value. The findings demonstrate the advantages to carry out such initiatives, and thus their global reach.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo O objetivo deste trabalho foi analisar como a sustentabilidade (econômica, social e ambiental), sob a abordagem da tripla linha de base, afeta a qualidade do serviço, o valor logístico e a satisfação nas empresas do setor marítimo. Propõe-se um modelo teórico que contrasta-se com as informações fornecidas por uma amostra de 50 gerentes de empresas (transitários, importadores e exportadores) no Panamá. A informação é analisada por meio de estimação em regressão de mínimos quadrados parciais, o que permite confirmar a natureza multidimensional da sustentabilidade e do valor logístico. Os resultados também confirmam que as percepções dos clientes sobre as iniciativas dos seus fornecedores, com base nesta abordagem, têm a capacidade de conduzir a sua satisfação pela qualidade e valor; isso demonstra os benefícios de realizar tais iniciativas e, com isso, seu alcance global.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[prácticas sostenibles]]></kwd>
<kwd lng="es"><![CDATA[calidad de servicio]]></kwd>
<kwd lng="es"><![CDATA[valor logístico]]></kwd>
<kwd lng="es"><![CDATA[industria marítima]]></kwd>
<kwd lng="es"><![CDATA[relaciones business to business]]></kwd>
<kwd lng="en"><![CDATA[sustainable practices]]></kwd>
<kwd lng="en"><![CDATA[quality of service]]></kwd>
<kwd lng="en"><![CDATA[logistic value]]></kwd>
<kwd lng="en"><![CDATA[shipping industry]]></kwd>
<kwd lng="en"><![CDATA[business-to-business relationships]]></kwd>
<kwd lng="pt"><![CDATA[práticas sustentáveis]]></kwd>
<kwd lng="pt"><![CDATA[qualidade de serviço]]></kwd>
<kwd lng="pt"><![CDATA[valor logístico]]></kwd>
<kwd lng="pt"><![CDATA[indústria marítima]]></kwd>
<kwd lng="pt"><![CDATA[relações business to business]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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