<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0123-5923</journal-id>
<journal-title><![CDATA[Estudios Gerenciales]]></journal-title>
<abbrev-journal-title><![CDATA[estud.gerenc.]]></abbrev-journal-title>
<issn>0123-5923</issn>
<publisher>
<publisher-name><![CDATA[Universidad Icesi]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0123-59232021000100126</article-id>
<article-id pub-id-type="doi">10.18046/j.estger.2021.158.4271</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Implicaciones de la COVID-19 sobre el marketing de servicios educativos: un estudio desde las motivaciones y estados de ánimo de universitarios en Colombia]]></article-title>
<article-title xml:lang="en"><![CDATA[Implications of COVID-19 on the marketing of educational services: A study from the motivations and moods of university students in Colombia]]></article-title>
<article-title xml:lang="pt"><![CDATA[Implicações do COVID-19 no marketing de serviços educacionais: um estudo a partir das motivações e estados de ânimo de estudantes universitários na Colômbia]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mejía]]></surname>
<given-names><![CDATA[Juan Camilo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rosa-Salazar]]></surname>
<given-names><![CDATA[Diego De la]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Huertas-Moreno]]></surname>
<given-names><![CDATA[Hernán Darío]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Valencia  ]]></institution>
<addr-line><![CDATA[Valencia ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Nariño Programa de Comercio Internacional y Mercadeo ]]></institution>
<addr-line><![CDATA[Pasto ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Mariana Programa de Mercadeo ]]></institution>
<addr-line><![CDATA[Pasto ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2021</year>
</pub-date>
<volume>37</volume>
<numero>158</numero>
<fpage>126</fpage>
<lpage>137</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0123-59232021000100126&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0123-59232021000100126&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0123-59232021000100126&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Este estudio analizó las implicaciones que tiene la pandemia en la aplicación del marketing de servicios educativos en instituciones de educación superior en Colombia; en particular, se revisaron las implicaciones asociadas con las motivaciones por estudiar y los estados de ánimo presentes en los estudiantes. Para ello, se realizó un estudio empírico en cinco universidades, que recogió las opiniones de 695 estudiantes. Primero, se realizó un análisis factorial exploratorio y luego un análisis clúster. Los resultados evidenciaron las diferentes dificultades que se presentaron en la aplicación del marketing, desde la perspectiva estudiantil. Como resultado, el estudio sugiere algunas recomendaciones para aplicar al marketing educativo bajo el contexto de la pandemia. Clasificación JEL: M3; M31; M39.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This study analyzed the implications of the pandemic on the application of marketing of educational services in higher education institutions in Colombia; in particular, the implications associated with the motivations for studying and the moods present in the students were reviewed. For this, an empirical study in five universities, which collected the opinions of 695 students, was carried out. First, exploratory factor analysis was performed, and then, a cluster analysis. The results showed the different difficulties in the application of marketing, from the student perspective. As a result, the study suggests some recommendations to apply to educational marketing in the context of the pandemic.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Este estudo analisou as implicações da pandemia na aplicação do marketing de serviços educacionais em instituições de ensino superior na Colômbia; em particular, foram revistas as implicações associadas às motivações para estudar e aos estados de ânimo presentes nos alunos. Para isso, foi realizado um estudo empírico em seis universidades, que coletou a opinião de 695 alunos. Primeiramente, foi realizada uma análise fatorial exploratória e, em seguida, uma análise de cluster. Os resultados mostraram as diferentes dificuldades que surgiram na aplicação do marketing, na perspectiva dos alunos. Como resultado, o estudo sugere algumas recomendações a serem aplicadas ao marketing educacional no contexto da pandemia.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[COVID-19]]></kwd>
<kwd lng="es"><![CDATA[marketing de servicios educativos]]></kwd>
<kwd lng="es"><![CDATA[motivaciones]]></kwd>
<kwd lng="es"><![CDATA[estados de ánimo]]></kwd>
<kwd lng="en"><![CDATA[COVID-19]]></kwd>
<kwd lng="en"><![CDATA[marketing of educational services]]></kwd>
<kwd lng="en"><![CDATA[motivations]]></kwd>
<kwd lng="en"><![CDATA[moods]]></kwd>
<kwd lng="pt"><![CDATA[COVID-19]]></kwd>
<kwd lng="pt"><![CDATA[marketing de serviços educacionais]]></kwd>
<kwd lng="pt"><![CDATA[motivações]]></kwd>
<kwd lng="pt"><![CDATA[estados de ânimo]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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