<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0123-5923</journal-id>
<journal-title><![CDATA[Estudios Gerenciales]]></journal-title>
<abbrev-journal-title><![CDATA[estud.gerenc.]]></abbrev-journal-title>
<issn>0123-5923</issn>
<publisher>
<publisher-name><![CDATA[Universidad Icesi]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0123-59232022000400449</article-id>
<article-id pub-id-type="doi">10.18046/j.estger.2022.165.5235</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Percepción de la calidad en restaurantes: un análisis mixto con redes neuronales]]></article-title>
<article-title xml:lang="en"><![CDATA[Restaurant Quality Perception: A Mixed Analysis with Neural Networks]]></article-title>
<article-title xml:lang="pt"><![CDATA[Percepção de qualidade em restaurantes: uma análise mista com redes neurais]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[López-Chau]]></surname>
<given-names><![CDATA[Asdrúbal]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Muñoz-Chávez]]></surname>
<given-names><![CDATA[J. Patricia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valle-Cruz]]></surname>
<given-names><![CDATA[David]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Autónoma del Estado de México  ]]></institution>
<addr-line><![CDATA[Zumpango ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Tecnológica de la Zona Metropolitana  ]]></institution>
<addr-line><![CDATA[Tizayuca Hidalgo ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Autónoma del Estado de México  ]]></institution>
<addr-line><![CDATA[Santiago Tianguistenco ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<volume>38</volume>
<numero>165</numero>
<fpage>449</fpage>
<lpage>463</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0123-59232022000400449&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0123-59232022000400449&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0123-59232022000400449&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Este estudio se centra en identificar los factores que influyen en la percepción de la calidad del consumidor en restaurantes de servicio a mesa en el pueblo mágico Real del Monte, Hidalgo, México. La metodología se basa en dos perspectivas, en primer lugar, en el análisis de los factores más importantes de los resultados de una encuesta de 22 ítems por medio de redes neuronales artificiales aplicada a 320 comensales y, en segundo lugar, en la aplicación de entrevistas semiestructuradas a ocho comensales. Los hallazgos muestran que los aspectos fundamentales que influyen en la percepción de los consumidores son la capacidad del personal para responder preguntas, la música de fondo, así como la calidad y el sabor de los alimentos. Clasificación JEL: M10, M31, C63.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This study focuses on identify the factors that influence consumer perception of quality in table service restaurants in the magical town of Real del Monte Hidalgo, Mexico. The methodology is based on two perspectives, firstly, on the analysis of the most important factors of the results of a 22-item survey by means of artificial neural networks applied to 320 diners and, secondly, on the application of semi-structured interviews to eight diners. The findings show that the key aspects influencing perceptions of consumers are the ability of the staff to answer questions, the background music, and the food quality and taste.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Este estudo se concentra em identificar os fatores que influenciam a percepção do consumidor de qualidade em restaurantes de serviço de mesa na cidade mágica de Real del Monte, Hidalgo, México. A metodologia baseia-se em duas perspectivas: em primeiro lugar, na análise dos fatores mais importantes dos resultados de uma pesquisa de 22 itens por meio de redes neurais artificiais aplicada a 320 comensais e, em segundo lugar, na aplicação de entrevistas semiestruturadas a oito comensais. Os achados mostram que os aspectos fundamentais que influenciam a percepção dos consumidores são a capacidade de resposta dos funcionários, a música ambiente, bem como a qualidade e sabor dos alimentos.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[calidad]]></kwd>
<kwd lng="es"><![CDATA[restaurantes]]></kwd>
<kwd lng="es"><![CDATA[turismo]]></kwd>
<kwd lng="es"><![CDATA[redes neuronales artificiales]]></kwd>
<kwd lng="es"><![CDATA[inteligencia artificial]]></kwd>
<kwd lng="en"><![CDATA[quality]]></kwd>
<kwd lng="en"><![CDATA[restaurants]]></kwd>
<kwd lng="en"><![CDATA[tourism]]></kwd>
<kwd lng="en"><![CDATA[artificial neural networks]]></kwd>
<kwd lng="en"><![CDATA[artificial intelligence]]></kwd>
<kwd lng="pt"><![CDATA[qualidade]]></kwd>
<kwd lng="pt"><![CDATA[restaurantes]]></kwd>
<kwd lng="pt"><![CDATA[turismo]]></kwd>
<kwd lng="pt"><![CDATA[redes neurais artificiais]]></kwd>
<kwd lng="pt"><![CDATA[inteligência artificial]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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