<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0123-5923</journal-id>
<journal-title><![CDATA[Estudios Gerenciales]]></journal-title>
<abbrev-journal-title><![CDATA[estud.gerenc.]]></abbrev-journal-title>
<issn>0123-5923</issn>
<publisher>
<publisher-name><![CDATA[Universidad Icesi]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0123-59232023000100110</article-id>
<article-id pub-id-type="doi">10.18046/j.estger.2023.166.5415</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Evolución de la investigación científica sobre electronic word of mouth en la industria del turismo: un análisis bibliométrico]]></article-title>
<article-title xml:lang="en"><![CDATA[Evolution of scientific research on electronic word of mouth in the tourism industry: A bibliometric analysis]]></article-title>
<article-title xml:lang="pt"><![CDATA[Evolução da pesquisa científica sobre o Electronic Word of Mouth na indústria do turismo: uma análise bibliométrica]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Osorio-Andrade]]></surname>
<given-names><![CDATA[Carlos Fernando]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arango Pastrana]]></surname>
<given-names><![CDATA[Carlos Alberto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rodríguez Orejuela]]></surname>
<given-names><![CDATA[Augusto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad del Valle Facultad de Ciencias de la Administración ]]></institution>
<addr-line><![CDATA[Cali ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad del Valle  Facultad de Ciencias de la Administración]]></institution>
<addr-line><![CDATA[Cali ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad del Valle Facultad de Ciencias de la Administración ]]></institution>
<addr-line><![CDATA[Cali ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2023</year>
</pub-date>
<volume>39</volume>
<numero>166</numero>
<fpage>110</fpage>
<lpage>123</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0123-59232023000100110&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0123-59232023000100110&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0123-59232023000100110&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Se evaluó el estado de investigación del boca a oído electrónico en el sector turismo y se formuló una agenda de investigación. Mediante análisis bibliométrico, se revisaron 1017 artículos científicos indexados en Scopus entre 2008 y 2021. Indicadores descriptivos, análisis cualitativo de textos y mapas de redes sociales permitieron resumir la literatura. Se identificaron seis corrientes de investigación: clasificación automática de textos, contenido generado por turistas, valencia eWOM, toma de decisiones, impacto del eWOM en el rendimiento e impacto en la confianza. Para futuras investigaciones, se sugiere incluir temas como elementos que favorecen el eWOM, efectos de los atributos del negocio sobre el eWOM, factores que impulsan la generación de eWOM, cambios en el comportamiento eWOM y revisiones en línea y gestión empresarial. Clasificación JEL: M31; M37; L83; Z32.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The research status of electronic word of mouth in the tourism sector was evaluated and a research agenda was formulated. Through bibliometric analysis, 1017 scientific articles indexed in Scopus between 2008 and 2021 were reviewed. Descriptive indicators, qualitative analysis of texts, and maps of social networks allowed to summarize the literature. Six research streams were identified: automatic classification of texts, content generated by tourists, eWOM valence, decision making, impact of eWOM on performance, and impact on trust. For future research, it is suggested to include topics such as elements that favor eWOM, effects of business attributes on eWOM, factors driving the generation of eWOM, changes in eWOM behavior and online reviews, and business management.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Avalia-se o estado da pesquisa boca a boca eletrônico no setor de turismo e formulou-se uma agenda de pesquisa. Por meio de análise bibliométrica, foram revisados 1017 artigos científicos indexados na Scopus entre 2008 e 2021. Indicadores descritivos, análise qualitativa de textos e mapas de redes sociais permitiram sintetizar a literatura. Seis fluxos de pesquisa foram identificados: classificação automática de texto, conteúdo gerado por turistas, valência eWOM, tomada de decisão, impacto do eWOM no desempenho e impacto na confiança. Para pesquisas futuras, sugere-se incluir tópicos como elementos que favorecem o eWOM, efeitos dos atributos de negócios no eWOM, fatores que impulsionam a geração do eWOM, mudanças no comportamento do eWOM e revisões online e gerenciamento de negócios.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[boca a oído electrónico]]></kwd>
<kwd lng="es"><![CDATA[turismo]]></kwd>
<kwd lng="es"><![CDATA[redes sociales]]></kwd>
<kwd lng="es"><![CDATA[bibliometría]]></kwd>
<kwd lng="en"><![CDATA[eWOM]]></kwd>
<kwd lng="en"><![CDATA[tourism]]></kwd>
<kwd lng="en"><![CDATA[social media]]></kwd>
<kwd lng="en"><![CDATA[bibliometrics]]></kwd>
<kwd lng="pt"><![CDATA[boca a boca eletrônico]]></kwd>
<kwd lng="pt"><![CDATA[passeios turísticos]]></kwd>
<kwd lng="pt"><![CDATA[redes sociais]]></kwd>
<kwd lng="pt"><![CDATA[bibliometria]]></kwd>
</kwd-group>
</article-meta>
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