<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0123-7799</journal-id>
<journal-title><![CDATA[TecnoLógicas]]></journal-title>
<abbrev-journal-title><![CDATA[TecnoL.]]></abbrev-journal-title>
<issn>0123-7799</issn>
<publisher>
<publisher-name><![CDATA[Instituto Tecnológico Metropolitano - ITM]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0123-77992020000200032</article-id>
<article-id pub-id-type="doi">10.22430/22565337.1449</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Modelo para la gestión de infraestructuras de tecnologías de la información]]></article-title>
<article-title xml:lang="en"><![CDATA[Model for Information Technology Infrastructures Management]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Casanova]]></surname>
<given-names><![CDATA[Mónica Peña]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Calderón]]></surname>
<given-names><![CDATA[Caridad Anías]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de las Ciencias Informáticas  ]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Tecnológica de La Habana  ]]></institution>
<addr-line><![CDATA[La Habana ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<volume>23</volume>
<numero>48</numero>
<fpage>32</fpage>
<lpage>54</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0123-77992020000200032&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0123-77992020000200032&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0123-77992020000200032&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Entre los problemas actuales para la introducción de las tecnologías de la información en las organizaciones, se encuentran el desalineamiento y la complejidad existente entre las infraestructuras TI y las políticas del negocio provocadas por múltiples marcos de referencia con insuficiencias para su unificación, la heterogeneidad y dispersión en los elementos a gestionar y los modelos de gestión estandarizados con poca integración entre ellos e inexactitud en las soluciones de evaluación de impacto. En el presente trabajo, se desarrolla un modelo para la gestión de infraestructuras TI (MGITI) que contribuye a reducir la complejidad y el desalineamiento presentes en esta. Posee cinco componentes: marco integrado de procesos para la gestión de las TI, contextualizado a las necesidades de las organizaciones; diseño de políticas de ti a partir de la extrapolación de los métodos de diseño de arquitecturas de sistemas; dimensionamiento de la infraestructura subyacente necesaria para automatizar la gestión y cumplir las necesidades de calidad de servicio; ejecución de políticas en las infraestructuras subyacentes, con la propuesta de una modificación a la arquitectura de gestión basada en políticas; y, por último, evaluación de impacto, que contempla el impacto estratégico, estructural y social.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Currently, organizations face problems in order to introduce new information technologies. They include the misalignment between and complexity of IT infrastructure and the business policies derived from different reference frameworks with insufficiencies for unification, the heterogeneity and dispersion of the elements to be managed, standardized management models with little integration with each other, and the inexactness of impact evaluation solutions. This paper presents an IT infrastructure management model that aims to reduce complexity and misalignment in management. It is divided into five components: (1) comprehensive framework for IT management adapted to organizational needs, (2) IT policy-making based on the extrapolation of system architecture design methods, (3) sizing of the underlying infrastructure necessary to automate management and meet service quality needs, (4) implementation of policies in the underlying infrastructures and proposing changes to the management architecture based on policies, and (5) impact evaluation including the strategic, structural, and social impact.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Automatización de políticas]]></kwd>
<kwd lng="es"><![CDATA[gestión de TI]]></kwd>
<kwd lng="es"><![CDATA[alineamiento de TI]]></kwd>
<kwd lng="es"><![CDATA[impacto de TI]]></kwd>
<kwd lng="es"><![CDATA[infraestructura TI]]></kwd>
<kwd lng="en"><![CDATA[Policy automatization]]></kwd>
<kwd lng="en"><![CDATA[IT management]]></kwd>
<kwd lng="en"><![CDATA[IT alignment]]></kwd>
<kwd lng="en"><![CDATA[IT impact]]></kwd>
<kwd lng="en"><![CDATA[IT infrastructure]]></kwd>
</kwd-group>
</article-meta>
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