<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0124-0064</journal-id>
<journal-title><![CDATA[Revista de Salud Pública]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. salud pública]]></abbrev-journal-title>
<issn>0124-0064</issn>
<publisher>
<publisher-name><![CDATA[Instituto de Salud Publica, Facultad de Medicina - Universidad Nacional de Colombia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0124-00642018000200254</article-id>
<article-id pub-id-type="doi">10.15446/rsap.v20n2.61652</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Satisfacción del paciente en el primer nivel de atención médica]]></article-title>
<article-title xml:lang="en"><![CDATA[Patient satisfaction in primary medical care in Mexico]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vázquez-Cruz]]></surname>
<given-names><![CDATA[Eduardo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sotomayor-Tapia]]></surname>
<given-names><![CDATA[Javier]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[González-López]]></surname>
<given-names><![CDATA[Akihiki Mizuki]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Montiel-Jarquín]]></surname>
<given-names><![CDATA[Álvaro J.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gutierrez-Gabriel]]></surname>
<given-names><![CDATA[Itzel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Romero-Figueroa]]></surname>
<given-names><![CDATA[María S.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Loría-Castellanos]]></surname>
<given-names><![CDATA[Jorge]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Campos-Navarroy]]></surname>
<given-names><![CDATA[Luz A.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[Puebla ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[Puebla ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[Puebla ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[Puebla ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[Puebla ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af6">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[México ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af7">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[México ]]></addr-line>
<country>Mexico</country>
</aff>
<aff id="Af8">
<institution><![CDATA[,Instituto Mexicano del Seguro Social  ]]></institution>
<addr-line><![CDATA[México ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2018</year>
</pub-date>
<volume>20</volume>
<numero>2</numero>
<fpage>254</fpage>
<lpage>257</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0124-00642018000200254&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0124-00642018000200254&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0124-00642018000200254&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Objetivo Determinar la satisfacción percibida por los usuarios en cuanto a la prestación de los servicios en una unidad de primer nivel de atención médica.  Material y Métodos Estudio descriptivo, transversal. Se evaluó la satisfacción percibida por los usuarios que recibieron atención médica en una Unidad de Primer Nivel de Atención. La población fue 395 pacientes atendidos en una Unidad Médica de Puebla, México. Se usó la encuesta SERVPREF que evalúa la calidad percibida por la atención médica en el usuario paciente.  Resultados Fueron 395 pacientes, 260 (66%) femeninos, 135 (34%) masculinos, edad promedio 42.80, mínima 19 máxima 91, + 16.64. La satisfacción de la consulta con el médico familiar fue del 65%, con la atención por enfermería del 74%, con el personal no sanitario 59%, con elementos tangibles 82%, con la accesibilidad y organización 65%, con el tiempo de espera para laboratorio, gabinete, citas médicas y referencia 49%. La satisfacción global percibida con la atención en la Unidad Médica es mayor del 60%. Existen diferencias entre la satisfacción percibida y los años de estudio académico cursados.  Conclusiones La satisfacción global percibida con la atención recibida en la Unidad es mayor a 60%.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Objective To determine the satisfaction perceived by patients with the medical services received at a primary care medical center.  Material and Methods Descriptive, cross-sectional study. The satisfaction perceived by patients treated in a primary care medical center was evaluated. The population included 395 patients treated at a medical unit of Puebla, Mexico. The SERVPERF questionnaire, which evaluates the perceived quality of medical care in patient user, was used.  Results There were 395 patients, 260 (66%) female, 135 (34%) male, average age 42.80, minimum 19 maximum 91, + 16.64. Satisfaction with consultation with the family doctor was 65%, with nursing care 74%, with non-medical personnel 59%, with tangibles 82%, with accessibility and organization 65%, with waiting time for laboratory tests, offices, medical appointments and reference 49%. The perceived overall satisfaction with care provided in the Medical Unit is over 60%. There are differences between perceived satisfaction and the years of academic study.  Conclusions Perceived overall satisfaction with the medical care received in the Medical Unit is greater than 60%.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Atención al paciente]]></kwd>
<kwd lng="es"><![CDATA[salud pública]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[nivel de atención médica]]></kwd>
<kwd lng="es"><![CDATA[prevención primaria (fuente: DeCS, BIREME)]]></kwd>
<kwd lng="en"><![CDATA[Patient care]]></kwd>
<kwd lng="en"><![CDATA[public health]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[standard of care]]></kwd>
<kwd lng="en"><![CDATA[primary prevention (source: MeSH, NLM)]]></kwd>
</kwd-group>
</article-meta>
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